Account Specialist
Ametros

Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds. Ametros's team works closely with patients, insurers, employers, attorneys, brokers, medical providers, and Medicare to create a seamless experience for our clients. Our flagship product is revolutionizing the way funds from insurance claim settlements are administered after settlement. Ametros continues to innovate, bringing new solutions to the market with the goal of simplifying healthcare for our clients. We make managing medical funds safe, effortless, and cost effective for everyone.

The Sales Operations Specialist primarily supports all aspects of sales for the company. The position requires excellent phone and email skills with the ability to adapt correspondences to a wide variety of audiences, including attorneys, insurance claims adjusters, claimants/injured workers, and structured settlement brokers. The role works closely with the sales team and Member Care Services team to facilitate onboarding and management of Members' medical accounts.

JOB SUMMARY:

The Sales Account Specialist primarily s up p o r ts all as p e c ts o f sal e s f o r t h e c o m p a n y . T h e p o sit i o n r e qu ir e s e x c e lle n t p h o n e a n d em ail skills w ith t h e a b ility to a d a p t c o rr e s p o nd e n c e s t o a w i d e v ari e t y o f a ud ie n c e s, i n cl u d i n g att o r n e y s, i n s u ra n ce c lai m s a d j u s t e rs, clai m a n t s / i n j u r e d w o r k e rs, a n d str u ct u red sett l e m e n t b r o ke r s. T h e r o l e w o rks cl o se l y with t h e sales t e a m a n d Member Care Services t e a m t o facilit a te o nb o ar d i n g a n d m a n a g e m e n t o f M e m b e r s ' me d ical ac c o un ts.

PRIMARY RESPONSIBILITIES:

• Provide timely pricing proposals and agreements upon request from clients
• Educate: Serve as a point of contact for all product and service inquiries related to Ametros
• Build and maintain relationships with new or established clients and assigned accounts and ensure their satisfaction throughout the entire sales process
• Participate in and follow up on sales calls when necessary
• Communicate with Members to educate them on our products to help them manage their medical treatment needs
• Focus on conversions/Meet outlined KPIs
• Configure and maintain Customer Relationship Management (CRM) system for all referrals
• Take part in sales trainings or mediations as necessary.
• Generate ad hoc reports as needed
• Incoming and Outgoing phone calls are a requirement.

REQUIRED SKILLS/QUALIFICATIONS:

• Strong Knowledge of Microsoft Office programs and Excel
• Additional computer skills, ability to navigate programs rapidly a must
• Interpersonal skills and comfort in building working relationships with co-workers
• Adaptability- the individual adapts to changes in the work environment, work load, or schedule
• Dependability- the individual is consistently at work and on time, follows instruction, and responds to management direction
• Ability to maintain a positive attitude and patience
• Excellent written and verbal communication skills with ability to adapt communication style depending on audience
• Aptitude for problem-solving- the individual identifies and resolves problems in a timely manner
• Ability to work independently and as part of a team
• A desire to continue to learn and improve both self and the organization
• Sales support mindset: you are comfortable overcoming objections
• Driven by both individual and team results

The estimated salary range for this position is $55 ,000USD to $66 ,000USD plus a $10,000 target bonus. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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Webster Financial Corporation and its subsidiaries ("Webster") are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.

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