Administrative Technician - HR Talent Acquisition
FirstEnergy Corp

JOB DESCRIPTION

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid- Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp., ON-SITE - at the corporate headquarters in Akron, OH.

This position will report to the Manager, Talent Acquisition and supports both the College Recruiting team and the FirstEnergy Ambassador Network (FAN) by utilizing a high level of administrative knowledge and technical expertise. The College Recruiting team supports and serves all FirstEnergy business units and management teams as involved in hiring processes associated with our Co-op/Intern Program and the conversion of graduating co-ops/interns to full-time employment. The FAN is a structured volunteer-based program that leverages over 500 FE employees to support long and near-term recruitment of a diverse talent pool, aligning with the overall FE recruiting strategy. Providing excellent administrative support and oversight to these two important programs is critical to the functionality of the team and is utilized to support all the work activities completed within the department.

Responsibilities include:

• Performing a variety of complex technical administrative assignments requiring initiative, judgment and well-developed knowledge and skills.
• Coordinating background screening and drug testing, inclusive of results verification and compliance adherence knowledge.
• Event planning for registration and coordination of college and general career fairs/events, recruiter travel arrangements, and associated materials inventorying and shipping coordination.
• Utilizing the Oracle Recruiting Cloud "Empower" Applicant Tracking System (ATS) to manage various stages of the recruiting process.
• Monitoring and managing the internal general recruiting mailbox (GenRecruit) and the external mailbox, exercising appropriate judgment in responding to inquiries.
• Coordinating the scheduling of employment interviews and utilizing the Concur tool to make candidate travel arrangements as necessary.
• Partnering with Recruiters in the preparation, proofing, and distribution of employment offer letters.
• Providing administrative support for the FirstEnergy Ambassador Network, including assisting with maintenance of the program's SharePoint site, processing of invoices for Ambassador teams, coordination of events, and other activities as necessary.
• Administering and scoring of pre-employment testing, including obtaining certified ability to administer and score EEI tests, and all associated testing support processes.
• Maintaining information on relevant internal SharePoint sites, and partnering with Communications to add content to the external FirstEnergy Careers website, as needed.
• Supporting all team members with routine, day to day, and administrative activities.
• Providing administrative support to Recruiting leadership including invoice payment processing, travel arrangement coordination, and telephone support.
• Maintaining a high degree of confidentiality on projects and employee-related information.
• Taking initiative to solve problems and bring issues to closure.
• Demonstrating a willingness to question established procedures and processes.
• Demonstrating sound internal and external customer service.
• Consistently anticipating and delivering results.
• Proactively working to ensure knowledge is transferred to others.
• Demonstrating a solid commitment to all aspects of safety; maintaining a safe workplace for coworkers based upon knowledge of potential hazards and industry regulations/requirements.

Qualifications:

• High school diploma or GED required.
• Minimum 7 years work experience required.
• Prior experience in an administrative support or coordinator role.
• Advanced written and verbal communication skills.
• Proficient in Microsoft Office applications (Word, Excel and PowerPoint).
• Prior experience with SharePoint content maintenance preferred.
• Knowledge of the Oracle Recruiting Cloud module and/or knowledge of general recruiting processes preferred.
• Experience handling confidential information.
• Must pass the Company's EEI Support and Administrative Selection System (SASS) test.
• Ability to follow established practices, procedures, and instructions, and produce technical administrative work products in a thorough, timely and accurate manner.
• Demonstrate a questioning attitude to continue to learn, produce results and strengthen existing relationships.
• Demonstrate strong organizational skills to track multiple, concurrent requisitions throughout all pre-employment stages and processes.
• Ability to model active learning through continuing to develop breadth of knowledge, skills, and perspective.
• Flexibility and ability to adapt to shifting priorities.
• Demonstrated excellent interpersonal and teamwork skills with ability to independently prioritize workloads, meet deadlines and work in pressure situations.
• Ability to work in a fast-paced environment.
• Excellent customer service skills, including the ability to be friendly, courteous, helpful towards internal and external customers.
• Demonstrated experience making recommendations for process improvements when appropriate.

EEI Testing

We administer selection tests for a variety of positions. The required tests have been developed by the Edison Electric Institute (EEI), a trade association of investor-owned electric utility companies. We strongly encourage potential employees to review all information, including the sample test brochures, and to use the available practice tests before taking the actual tests. Click this link to access the practice tests. You will be prompted for a name and password. Use firstenergy for both.

https://secure.eei.org/eeitests/onlineproducts/Login.aspx

Practice tests provide sample questions and detailed discussions of the correct answers. It's important to take the practice test as you would the actual one, with similar intensity and concentration. You must have Adobe Acrobat Reader on your computer.

Note: EEI website does not allow access to actual tests. Testing is held at various locations throughout our service territory based on where the job is located.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas currently.

Safety

Safety is a core value for FirstEnergy and is essential to all our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

FirstEnergy Human Resources Team

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