Admissions Counselor
Department: Admissions/Scheduling - Hospital
Employment Type: Full Time
Location: Royal Oaks Hospital
Reporting To: Betty Dier
Compensation: $17.89 / hour
Description
Be the First Connection to Care - Join Us as an Admissions Counselor
Schedule: Monday - Friday. Nights/Evenings, Weekends and Holiday hours may be required.
As an Admissions Counselor, you'll be the first point of contact for individuals and families seeking help, offering a calm and compassionate voice during moments of need. You'll help guide callers through the admissions process, schedule assessments, and ensure referrals are routed to the appropriate services within our hospital.
This is a great opportunity for someone who excels in communication, can stay grounded in high-pressure situations, and has a heart for helping others access behavioral health services. This evening shift role is ideal for someone who values purposeful work and thrives in a fast-paced, service-focused environment.
This position is based at Royal Oaks Hospital, a subsidiary of Compass Health Network.
Key Responsibilities
- Answer incoming calls and provide helpful, accurate information about hospital programs
- Schedule assessments and coordinate referrals with clinical staff and outside agencies
- Communicate clearly and compassionately with patients, families, and team members
- Maintain knowledge of hospital programs and admissions procedures
- Support quality improvement and uphold patient confidentiality at all times
- Stay current with required training and continuing education, including CALM and CPR certifications
Requirements, Skills, Knowledge and Expertise
High School/GED required
Associates/Bachelor's degree in a human service field preferred
WORK EXPERIENCE
Experience in an office setting preferred
PHYSICAL REQUIREMENTS
Must be able to perform essential job functions such as bending, lifting and transporting patients
You'll Be A Great Fit for This Role if You:
- Communicate clearly, calmly, and professionally under pressure
- Are empathetic and patient-focused, even in stressful situations
- Understand the importance of timely, accurate coordination in behavioral health care
- Can stay organized and focused while managing a variety of tasks
- Are committed to the mission of providing accessible, high-quality care in rural communities
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About Compass Health Network
About Compass Health Network
Compass Health Network is a nonprofit organization dedicated to delivering accessible, high-quality care throughout Missouri. We provide a comprehensive range of integrated services, including behavioral health, substance use treatment, primary care, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), Compass Health is uniquely positioned to meet the complex and evolving needs of the communities we serve.
Our network includes Royal Oaks Hospital and Adapt of Missouri, allowing us to expand our impact and reach across the state. Each part of our organization contributes to our mission: Inspire Hope. Promote Wellness.
Adapt of Missouri, a subsidiary of Compass Health Network, has been serving the St. Louis metropolitan area since 1982. While Adapt operates as a for-profit organization, it shares our commitment to providing high-quality, person-centered mental health services. Adapt specializes in community-based support for adults with mental health conditions, focusing on recovery-oriented services such as psychosocial rehabilitation and case management that foster independence and meaningful community engagement.
Royal Oaks Hospital serves all acute behavioral health care inpatient needs for children and adolescents 24 hours a day, 7 days a week. Our multi-disciplinary team continually strives to set the standards in patient safety and are committed to providing the highest quality of care. Royal Oaks Hospital believes in the health and wellbeing of our patients and it shows in the care they receive each and every day.
Why Join Us?
Whether you're joining Compass Health Network or Adapt of Missouri, you'll become part of a dedicated, mission-driven team committed to transforming lives through compassionate, innovative care. We foster a supportive, collaborative environment where your work is valued and your professional growth is encouraged.
We offer:
- Competitive Benefits
- Opportunities for career advancement
- Personal and professional development
- Licensure supervision
- Tuition reimbursement & scholarships
- Employee Assistance Program (EAP)
- Wellness program with Xponential access
- Generous paid time off and holidays
- National Health Service Corp loan repayment eligibility*
*Please note: While Compass Health Network is eligible for the National Health Service Corps (NHSC) Loan Repayment Program, positions with Adapt of Missouri are not eligible due to its for-profit status.
Your Career, Your Impact
Whether you're beginning your career or looking to take the next step, you'll find purpose and opportunity with us. Join a team where your skills and compassion make a meaningful impact-every single day.
Ready to make a difference? We'd love to hear from you!
Equal Opportunity Statement
Compass Health Network is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
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