Behavioral Health Scheduler
Department: Admissions/Scheduling
Employment Type: Full Time
Location: Clinton - Community Drive
Reporting To: Jeanette Chestnut
Compensation: $17.89 / hour
Description
Be the First Point of Care as a Behavioral Health Scheduler
Schedule: Monday-Friday 7:00am - 5:00pm.
As a Behavioral Health Scheduler, you'll play a vital role in supporting our clients' access to timely, person-centered behavioral health services. As the first voice many of our clients hear, you'll help create a welcoming experience-ensuring appointments are scheduled accurately, client information is up to date, and communication flows seamlessly between team members.
This is a great opportunity for someone who thrives in a fast-paced environment, is highly organized, and enjoys making a difference through exceptional customer service and attention to detail. You'll support a compassionate team of providers and be a key player in delivering accessible, integrated care.
Key Responsibilities
- Answer high volume of incoming calls and assist clients with scheduling, rescheduling, and general inquiries
- Schedule appointments for multiple behavioral health providers across various locations
- Verify and update client information, including contact details and insurance
- Explain the Open Access process to clients seeking to begin services
- Accurately document call details and update the care team accordingly
- Coordinate interpreters when needed for scheduled appointments
- Follow up with clients who missed appointments to assist with rescheduling
- Manage Psychiatry Provider schedule changes, cancellations, and backfilling appointments
- Collaborate with front desk and department staff to ensure scheduling accuracy
- Maintain confidentiality and uphold HIPAA compliance at all times
Education, Requirements, Skills, Knowledge and Expertise
• High School/GED preferred
Preferred Experience:
• Experience with behavioral health scheduling preferred
• Experience with multi-line phone systems preferred
You'll Be A Great Fit for This Role if You:
- Excel at communicating clearly and kindly, especially over the phone
- Stay calm and organized in a high-call-volume setting
- Are detail-oriented and confident working across multiple systems and screens
- Value teamwork and collaboration with clinical and administrative staff
- Take pride in delivering an excellent experience for every client
- Bring a positive, professional attitude and a commitment to helping others
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About Compass Health Network
About Compass Health Network
Compass Health Network is a nonprofit organization dedicated to delivering accessible, high-quality care throughout Missouri. We provide a comprehensive range of integrated services, including behavioral health, substance use treatment, primary care, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), Compass Health is uniquely positioned to meet the complex and evolving needs of the communities we serve.
Our network includes Royal Oaks Hospital and Adapt of Missouri, allowing us to expand our impact and reach across the state. Each part of our organization contributes to our mission: Inspire Hope. Promote Wellness.
Adapt of Missouri, a subsidiary of Compass Health Network, has been serving the St. Louis metropolitan area since 1982. While Adapt operates as a for-profit organization, it shares our commitment to providing high-quality, person-centered mental health services. Adapt specializes in community-based support for adults with mental health conditions, focusing on recovery-oriented services such as psychosocial rehabilitation and case management that foster independence and meaningful community engagement.
Royal Oaks Hospital serves all acute behavioral health care inpatient needs for children and adolescents 24 hours a day, 7 days a week. Our multi-disciplinary team continually strives to set the standards in patient safety and are committed to providing the highest quality of care. Royal Oaks Hospital believes in the health and wellbeing of our patients and it shows in the care they receive each and every day.
Why Join Us?
Whether you're joining Compass Health Network or Adapt of Missouri, you'll become part of a dedicated, mission-driven team committed to transforming lives through compassionate, innovative care. We foster a supportive, collaborative environment where your work is valued and your professional growth is encouraged.
We offer:
- Competitive Benefits
- Opportunities for career advancement
- Personal and professional development
- Licensure supervision
- Tuition reimbursement & scholarships
- Employee Assistance Program (EAP)
- Wellness program with Xponential access
- Generous paid time off and holidays
- National Health Service Corp loan repayment eligibility*
*Please note: While Compass Health Network is eligible for the National Health Service Corps (NHSC) Loan Repayment Program, positions with Adapt of Missouri are not eligible due to its for-profit status.
Your Career, Your Impact
Whether you're beginning your career or looking to take the next step, you'll find purpose and opportunity with us. Join a team where your skills and compassion make a meaningful impact-every single day.
Ready to make a difference? We'd love to hear from you!
Equal Opportunity Statement
Compass Health Network is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
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