Business Analyst 3
ACS Professional Staffing

• Location: Portland, Oregon
• Type: Contract
• Job #8685

Overview:

ACS Professional Staffing is looking for an employee to work on-site with our client. This Business Analyst 3 will work within the Real Property Services organization on the Operations/Operational Excellence Team, providing business analysis support for projects, programs, and core operational activities, as well as associated tools and documentation. The role is responsible for clarifying business operations and functions, performing gap analyses, gathering requirements, documenting and mapping current and future-state processes, and identifying and evaluating alternative solutions. This assignment also involves data cleansing and data migration activities, SharePoint compliance, and support for Governance and Records Management programs, including the Real Property Services (RPS) Manual, while contributing to ongoing operational improvement and quality control efforts. This full-time position is located in Portland, OR.

Responsibilities:

• I. Strategic Analysis and Process Improvement:
• Lead and facilitate problem-solving and continuous improvement initiatives, utilize industry methodologies to identify opportunities, conduct root cause analysis, and develop strategic roadmaps that align with organizational goals. This includes performing organizational maturity analysis, assessing gaps, and evaluating business process change impacts to recommend appropriate mitigation and management practices.
• Plan and facilitate working sessions to analyze, document, and map current and future state processes, value streams, and business capabilities, ensuring stakeholder consensus on future state requirements and solutions.
• Gather and understand stakeholder and end-user requirements through research and interviews, analyze potential solutions and their impacts, and present comprehensive recommendations for management consideration and approval.
• II. Requirements Management and Documentation:
• Manage the full lifecycle of requirements, including elicitation, definition, validation, and documentation (e.g., process flows, user stories, use cases, activity diagrams). This involves conducting interviews, facilitating joint sessions, obtaining stakeholder sign-off, and managing traceability to acceptance criteria and test plans.
• Develop detailed specifications for user needs, business rules, and functionality. Create and maintain comprehensive documentation to ensure process repeatability, support training, facilitate business continuity, and enable knowledge transfer.
• Cultivate and maintain strong client and stakeholder relationships to effectively gather requirements, manage changes in scope, and ensure all user needs are accommodated and reviewed.
• III. Solution Design and Implementation Support:
• Translate business requirements into actionable solutions, identifying problems, researching alternatives, and presenting well-reasoned recommendations. Collaborate with technical teams to establish vision, analyze tradeoffs, and contribute to the development of new analytical tools, workflows, processes, and standards, including risk mitigation measures.
• Assist management with the implementation of approved solutions, conduct appropriate testing, and contribute to ongoing process improvement and quality control efforts, including the development of metrics, dashboards, and process procedure documents.
• Provide critical analysis and fact-based criteria to support the vetting process for project requirements and solutions, ensuring data-driven decision-making materials and presentations.
• IV. Project Coordination and Information Governance:
• Contribute to project planning and execution by providing input on schedules and analytical activities. Develop and recommend project management tools and templates (e.g., MS Project, SharePoint) to assist Project Managers in tracking progress, milestones, deliverables, and metrics.
• Draft and recommend key project deliverables such as requirements, process diagrams, architectural models, project plans, change management plans, and stakeholder meeting materials.
• Maintain consistent and effective communication with project leadership and stakeholders. Facilitate consensus-building and proactively resolve conflicting priorities or team positions to ensure smooth project progression.
• Ensure rigorous adherence to Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards for document marking, filing, sharing, and record maintenance, validating accuracy for auditing purposes.
• Provide analysis and fact-based criteria to the project requirements and/or solutions vetting process, incorporating analysis and criteria in decision-making materials and presentations.
• Maintain consistent communication with the manager, project manager, program leaders, and others as requested.
• Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes.

Requirements:

• A degree in Business Administration, Business Management, HR Management, Organizational Development, Accounting, Computer Science, or a closely related technical field is preferred.
• With an applicable Bachelor's degree, 8 years of experience is required.
• With an applicable Associate's degree, 10 years of experience is required.
• Without an applicable degree, 12 years of experience is required.
• Experience should include direct work experience as a business analyst, project/change manager, strategic business partner or directly related experience. Business analysis experience should be progressively more technical in nature.
• Experience should include knowledge of business and change management principles and methodologies.
• 5+ years experience applying methodology to process improvement and optimization efforts across multiple business units within a defined enterprise.
• Experience with medium/large-scale organizational change efforts.
• Technical interview skills sufficient to facilitate group process design/requirements gathering sessions in a business environment.
• Intermediate proficiency in Visio (flowcharts), MS Project, Excel, and SharePoint.
• Strong technical writing skills and the ability to present information in various forms such as textual, graphical, and statistical.
• Demonstrated expertise with logical process modeling concepts sufficient to aid in the documentation and development of business and system requirements.
• Experience in the telecommunications or electric utility industry.
• Demonstrated experience with project and change management approaches, tools and phases of the project lifecycle.
• Experience with RoboHelp (software).
• Valid U.S. Driver's License is required.

Work sponsorship is not available at this time. Third-party candidates will not be considered for this position.

Because we are a federal government contractor, we have special restrictions placed on us for hiring foreign nationals into certain key positions within the company. This particular position requires U.S. citizenship.

ACS Professional Staffing will provide equal employment opportunities to all applicants without regard to the applicant's race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability status, or any other status protected by federal or state law. The company will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.

If you have any questions about the job posting, please contact recruiting@acsprostaffing.com

If you have any questions about our Reasonable Accommodation Policy, please feel free to email hr@acsprostaffing.com

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