Business Operations Contractor
Horizontal Talent

Bring early ideas to life as a Business Operations Contractor supporting fast-moving pilots and field tests. This role is ideal for someone who enjoys turning plans into action, coordinating details across multiple workstreams, and capturing insights that help teams decide what to scale next.
Responsibilities

• Coordinate pilot logistics, including scheduling, partner sourcing, locations, and other operational details needed to launch tests successfully.
• Support hands-on fieldwork by showing up on-site when needed to help execute live experiments and gather real-world feedback.
• Track timelines, open items, and task ownership across several projects to keep work moving and identify blockers early.
• Document customer conversations, observations, and pilot outcomes in a clear and organized way to support decision-making.
• Help recruit and engage participants for market tests and conduct outreach conversations to better understand needs and pain points.
• Assist with vetting external partners and support on-site training or readiness activities for field-based programs.

Skills

• Experience in business operations, program coordination, project support, or a similar role.
• Strong organizational skills with the ability to manage multiple priorities at once.
• Comfort working in fast-paced, changing environments where not every process is fully defined.
• Excellent written communication skills for capturing findings and summarizing results clearly.
• Ability to work independently, take initiative, and follow through on details.
• Willingness to support in-person work as needed for field tests and pilot execution.

Preferred Skills

• Experience supporting pilots, experiments, or launch activities.
• Background in operations, research coordination, or customer-facing field work.
• Ability to quickly build trust with partners, participants, and internal stakeholders.
• Familiarity with tracking deliverables across multiple workstreams and adapting to shifting priorities.
• Comfort contributing to early-stage work that may require creativity and flexibility.

Horizontal is committed to creating an inclusive environment where everyone feels respected, supported, and empowered to contribute. We value diverse perspectives and believe equity and inclusion strengthen our teams, our work, and the outcomes we deliver.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

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