Case Manager - Restoration
Volunteers of America Texas

VOA-Texas

Are you looking for a job that makes a difference? Do you have a passion for helping others? Join VOA-TEXAS!

Why you'll love working with VOA-Texas:

• Reliable hours: We will provide a dependable schedule you can count on.
• Career advancement: Our variety of programs allows for many opportunities for growth and development. Opportunities range from administrative positions, service coordinators, property management and more!
• Benefits: Our wide range of benefits include healthcare plans , a retirement plan, education assistance program, employee discounts, paid time off, plus more!

Location: Dallas, TX

Pay: $60,000 per year

Job Type: Full Time

Day-To-Day

• Provides direct support and case management to homeowners throughout the recovery and repair process.
• Conducts client screening, intake, and eligibility verification (e.g., income, property ownership).
• Assesses clients' functional, social, and emergency needs to develop and monitor individualized service plans.
• Guides clients through restoration recovery, ensuring clear communication of project status and expectations.
• Conducts field visits with community partners to assess home conditions and support relocation needs, if necessary.
• Maintains ongoing communication with clients, responding promptly to needs while protecting confidentiality.
• Supports clients with education on tenant rights, responsibilities, and available community resources.
• Documents and updates client files in compliance with policy, audit, and funding requirements.
• Manages homeowner intake, application, and eligibility tracking processes.
• Coordinates with construction teams to support homeowner access and service continuity.
• Leads community outreach efforts, including presentations, social media, and recruitment of eligible participants.
• Prepares marketing materials and handles public inquiries and initial program information sessions.

Qualifications

• Requires a Bachelor's Degree and a minimum of one year direct case management experience in social service employment setting
• Working knowledge of issues and resources in relation to disaster relief service for families.
• Social work certification and supervisory experience are highly preferred.
• Valid Texas Driver's License, clear MVR and ability to be insured required.

Make a living by making a difference. Apply online today!

EEO

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone:
Email:

Equal Opportunity Employer, including disabled and veterans.

If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English - Spanish - Arabic - Chinese

English - Spanish - Chinese

If you want to view the Pay Transparency Policy Statement, please click the link: English

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

View Company Information

To see other positions, click here.

---