Chief Admissions Officer - Royal Oaks Hospital
Compass Health Network

Chief Admissions Officer - Royal Oaks Hospital

Department: Admissions/Scheduling - Hospital

Employment Type: Full Time

Location: Royal Oaks Hospital

Reporting To: Erin Allee

Compensation: $60,778 / year

Description

Lead the first step in life-changing care by building a high-performing admissions team that ensures every individual is welcomed with compassion, professionalism, and efficiency.
Schedule-Monday-Friday, 40 hours weekly.

The Chief Admissions Officer at Royal Oaks Hospital provides strategic leadership for the Admissions Department, overseeing daily operations and guiding a team dedicated to connecting individuals with the care and services they need. This role ensures a seamless admissions experience by promoting operational excellence, regulatory compliance, exceptional customer service, and strong collaboration across hospital departments.

This is a great opportunity for someone who enjoys leading teams, improving processes, and making a meaningful impact by ensuring timely access to behavioral health services. You'll thrive in a fast-paced environment where leadership, critical thinking, and compassionate communication are essential to supporting individuals, families, referral partners, and clinical teams.

Key Responsibilities

• Provide leadership, coaching, and oversight to the Admissions team, including Admissions Counselors, Transporters, Customer Relations Specialists, and the Assistant Director of Admissions.
• Oversee daily admissions operations to ensure efficient workflows, regulatory compliance, and exceptional service.
• Partner with the Assistant Director of Admissions to manage staffing, scheduling, and departmental performance.
• Support the admissions process by coordinating assessments, referrals, transportation, insurance verification, and appropriate call routing.
• Review departmental reports, maintain admissions documentation, and support quality improvement initiatives.
• Respond to operational needs, including participation in the on-call rotation and after-hours admissions support.
• Address concerns with professionalism and ensure appropriate follow-up and resolution.
• Foster a collaborative, customer-focused culture while promoting continuous learning and staff development.

Requirements, Skills, Knowledge and Expertise

• High School/GED Required
• Associates degree in human services preferred
• At least two (3) years of working in an Intake/Admissions Department of a psychiatric hospital required if an Associates or Bachelors degree is not obtained
• Must obtain and maintain current CPR certification within 60 days of hire
• Must obtain and maintain certification in an approved crisis intervention methodology (CPI, MANDT, or CALM) within 60 days of hire

QUALIFICATION(S): LICENSURE/CERTIFICATION

• N/A

QUALIFICATION(S): ADDITIONAL REQUIREMENTS

• Knowledge of basic psychiatric process required
• Must have the ability to deal with people in an empathetic and concerned manner

You'll be a great fit for this role if you:

• Are a collaborative, supportive leader who enjoys developing and motivating high-performing teams.
• Communicate with empathy, professionalism, and confidence, especially during sensitive or high-pressure situations.
• Excel at balancing operational priorities while maintaining a positive experience for individuals seeking services.
• Are organized, detail-oriented, and committed to accuracy, compliance, and continuous improvement.
• Build strong working relationships across departments and enjoy solving problems in a fast-paced healthcare environment.
• Are passionate about expanding access to behavioral healthcare and helping ensure individuals are connected to the services that best meet their needs.

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About Compass Health Network

About Compass Health Network

Compass Health Network is a nonprofit organization dedicated to delivering accessible, high-quality care throughout Missouri. We provide a comprehensive range of integrated services, including behavioral health, substance use treatment, primary care, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), Compass Health is uniquely positioned to meet the complex and evolving needs of the communities we serve.

Our network includes Royal Oaks Hospital and Adapt of Missouri, allowing us to expand our impact and reach across the state. Each part of our organization contributes to our mission: Inspire Hope. Promote Wellness.

Adapt of Missouri, a subsidiary of Compass Health Network, has been serving the St. Louis metropolitan area since 1982. While Adapt operates as a for-profit organization, it shares our commitment to providing high-quality, person-centered mental health services. Adapt specializes in community-based support for adults with mental health conditions, focusing on recovery-oriented services such as psychosocial rehabilitation and case management that foster independence and meaningful community engagement.

Royal Oaks Hospital serves all acute behavioral health care inpatient needs for children and adolescents 24 hours a day, 7 days a week. Our multi-disciplinary team continually strives to set the standards in patient safety and are committed to providing the highest quality of care. Royal Oaks Hospital believes in the health and wellbeing of our patients and it shows in the care they receive each and every day.

Why Join Us?

Whether you're joining Compass Health Network or Adapt of Missouri, you'll become part of a dedicated, mission-driven team committed to transforming lives through compassionate, innovative care. We foster a supportive, collaborative environment where your work is valued and your professional growth is encouraged.

We offer:

• Competitive Benefits
• Opportunities for career advancement
• Personal and professional development
• Licensure supervision
• Tuition reimbursement & scholarships
• Employee Assistance Program (EAP)
• Wellness program with Xponential access
• Generous paid time off and holidays
• National Health Service Corp loan repayment eligibility*

*Please note: While Compass Health Network is eligible for the National Health Service Corps (NHSC) Loan Repayment Program, positions with Adapt of Missouri are not eligible due to its for-profit status.

Your Career, Your Impact

Whether you're beginning your career or looking to take the next step, you'll find purpose and opportunity with us. Join a team where your skills and compassion make a meaningful impact-every single day.

Ready to make a difference? We'd love to hear from you!

Equal Opportunity Statement
Compass Health Network is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

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