Credit and Collections Coordinator I
Alliant Energy

Bring YOUR energy to Alliant Energy!

At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.

In this hybrid Credit and Collections Coordinator I role, your work goes beyond balances and billing-you'll help ensure customers receive the essential services they depend on. Through empathetic conversations and collaborative problem-solving, you'll support customers and community partners while guiding them toward sustainable payment solutions. With a flexible work arrangement and occasional in-office connection, this role is ideal for someone who values meaningful customer interactions and understands the importance of empathy in collections.

Job Summary

Credit and Collections Coordinator I oversees incoming and makes outgoing collections-related calls to customers, community assistance agencies, and collection agencies. This position processes paperwork to support collections activity, including bankruptcies and probates.

What you will do

• Processes appropriate paperwork to file claims for outstanding utility balances.
• Identifies all customer accounts impacted by bankruptcy makes notes and performs follow up.
• Responds to incoming calls, correspondence, and emails from community assistance agencies that are aiding customers.
• Accesses customer information systems (CIS) accounts and answers questions related to account status, balance, usage, and payment agreement status and options.
• Aids community assistance agencies with inquiries related to the online self-service application energy assistance center (EAC), including access issues and encouraging use of system to agency staff.
• Processes non-utility accounts with outstanding balances.
• Sends customer correspondence, answers related phone calls from customers or internal employees, documents customer information systems (CIS) accounts, transfers outstanding balances to collection agencies, and responds to inquiries and notifications related to those accounts.
• Answers inquiries from collection agencies related to disputes, recalls, commissions, and financial adjustments.
• Makes outgoing collections calls to customers discussing past due account balances, processes payments, sets up payment arrangements, and notes CIS accounts.
• Engages in other duties as needed that support Alliant Energy's Values and helps deliver on our Purpose to serve customers and build stronger communities.

Education Requirements

• Associate Degree Preferred

Required Experience

• 2 years of related experience

Knowledge, Skills, and Abilities

• Basic knowledge of customer service, collections processes and procedure, CIS system accessing and updating of accounts.
• Demonstrated solid commitment to excellence in customer service.
• Demonstrated effective interpersonal, verbal and written communication skills.
• Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management); experience with customer information systems preferred.
• Maintains confidentiality with customer information.
• Proficient in basic math.
• Demonstrated ability to manage multiple tasks and responsibilities.
• Ability to work effectively in a collaborative and inclusive work environment.

Key Skills

• • Active Listening • Business Process Improvements • Complaints Management • Continual Improvement Process • Customer Relationship Management • Customer Service • Data Analysis • Issue Management • Quality Management • Records Management

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.

Pay Range:
$18-$20/hour

This position is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.

It's not just what we do; it's how we do it.

Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold

Alliant Energy and its subsidiaries are committed to creating a culture of belonging and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis prohibited by law.

All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.

Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Applicants in need of a reasonable accommodation for any part of the hiring process, please email talent@alliantenergy.com.

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