Customer Care Associate
Millipore Corporation

Work Location: Burlington, Massachusetts
Shift: No
Department: LS-PS-NAAGD Customer Care
Recruiter: Katherine Hall

This information is for internals only. Please do not share outside of the organization.

Your Role:

The Customer Care Associate position involves working in dynamic and fast-paced team environment. In this role you will receive training and on-going coaching to enable you to deliver a better customer experience. You will interact daily with our customers via phone or email, identifying the reason for the inquiry and either providing direct assistance or involving the appropriate support team. The opportunity for growth exists for employees who demonstrate the ability and aspiration to take on roles of increased responsibility and complexity. Some of the job responsibilities include:

• Customer web profile set up, maintenance, password resets, etc.
• Assisting customers with our on-line tools
• Collaboration with our Web Support and e-Commerce Integration Mgmt. teams
• Working in the new DEeP Accelerator and Org Admin tools
• Projects, Testing, as directed

Who You Are:

Minimum Qualifications:

• High School Diploma or GED
• 1+ years of customer service experience

Preferred Qualifications:

• Associates degree
• Excellent Microsoft Office skills
• Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively
• Excellent listening and telephone communication skills
• Highly motivated and organized, with attention to prioritizing incoming tasks
• Knowledge of Oracle system and PC applications
• Multilingual skills (French and Spanish)

Pay Range for this position: $21 - $33 / hour

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.

RSREMD

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

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