As a Customer Care Representative, you'll answer calls from Best Buy Health customers and their caregivers. Topics include billing, service plans, account changes, basic technology troubleshooting, and health and safety services (e.g., 24/7 urgent response). You'll need to manage multiple applications, update electronic records and provide accurate documentation. To succeed in this role, you must use active listening to understand and resolve customers' needs.
This role is hybrid, which means you must be located within a drivable distance to our Best Buy Health office in San Antonio, TX. You may be asked to come into the office up to 3 days per week.
What you'll do
Respond to high volume of inbound calls from new and existing subscribersActively listen, provide supportive responses and address customers' needsRecommend products and services that align with customers' needsProtect customer information by adhering to all Federal and State regulations (i.e., CPNI, PCI and HIPAA)
Basic qualifications
1 year of customer service or call center experience
Preferred qualifications
Experience working in a fast-paced call center environmentExperience working in a technology-focused industryExperience working with senior-aged customers
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:Compensation for this position is $20 per hourGenerous Best Buy employee discountPhysical and mental well-being supportFinancial savings and retirement resourcesTuition reimbursement
About us
At Best Buy Health, our goal is to empower people to age independently and safely. We do that by unlocking the power of technology and human connection. Together, we're shaping a future where innovation and compassion work hand in hand to help people live more independent, connected lives.
As part of Best Buy Co. Inc., our culture is built on deeply supporting and valuing our amazing employees. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Position Type: Full timePandoLogic. Keywords: Customer Service Representative, Location: San Antonio, TX - 78251
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