Customer Quality Engineer
Volt

Come create your career with Volt!

Volt is immediately hiring for a Bilingual (Spanish) Customer Quality Engineer in Fort Worth, TX.

As a Bilingual (Spanish) Customer Quality Engineer you will:

The Customer Quality Engineer serves as the primary liaison between the company and its customers regarding product quality concerns. This role ensures customer satisfaction by managing quality issues, driving root cause analysis, implementing corrective actions, and continuously improving processes to meet customer expectations and industry standards. The Customer Quality Engineer will develop all protocols for FAT's (Factory Acceptance Test), HAT's (Hardware Acceptance Test) and other customer-required documents along with conducting the above testing with or for the customer.

• Write technical papers which include FAT's, HAT's and other quality protocols as required by the customer.
• Act as the main point of contact for customer quality-related inquiries and concerns.
• Lead investigations into customer complaints, non-conformances, and warranty issues.
• Coordinate and execute root cause analysis (e.g., 5 Whys, Fishbone, DMAIC) and develop effective corrective and preventive actions (CAPA).
• Prepare and submit customer-required documentation such as 8D reports, PPAPs, and quality alerts.
• Monitor and report on customer satisfaction metrics, including scorecards and audit results.
• Collaborate with internal teams (Engineering, Manufacturing, Supply Chain) to resolve quality issues and improve product performance.
• Support customer audits and visits, ensuring compliance with quality standards and expectations.
• Drive continuous improvement initiatives to enhance product quality and reduce defects.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Ensure compliance with ISO standards and other applicable regulations.

This is a Full-Time, Direct to Hire opportunity.

The ideal candidate will have:

Required Qualifications and Skills: (Bachelor's degree and Spanish Language is required)

• Bachelor's degree in Engineering, Quality, or a related field.
• Experience with OEM or Tier 1 Bio-Processing Customers is required.
• Skilled in Spanish communication-spoken, written, and reading.
• 3+ years of experience in a quality engineering role, preferably in a manufacturing bioprocessing environment.
• Strong knowledge of quality tools and methodologies (FMEA, SPC, Control Plans, APQP).
• Experience with customer-facing roles and managing quality issues.
• Proficiency in using quality management systems (QMS) and data analysis tools.
• Excellent communication, problem-solving, and interpersonal skills.

Preferred Qualification and Skills:

• Certifications such as CQE, Six Sigma, or Lean are a plus.
• Familiarity with industry-specific standards (ISO 9001).
• Ability to travel to customer sites as needed..
• Working in plant to conduct testing.

Job Title: Bilingual (Spanish) Customer Quality Engineer

Location: Fort Worth, TX

Duration: 03+ Months

Shift Timings: 1st Shift 07:00 AM to 04:00 PM (Mon to Fri) optional Saturdays mornings for when they work OT

Pay Range: $38.46 per hour to $40.87 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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