Customer Service Representative
Senske Services

Coppell, Texas
$18.00 - $22.00 per hour


POSITION SUMMARY: The Customer Service Representative receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Act as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.

RESPONSIBILITIES:

  • Speaks with customers to answer product and service questions and suggest information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintains financial accounts by processing customer adjustments
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contributes to team effort by accomplishing related results as needed
  • Build sustainable relationships with customers
QUALIFICATIONS:
  • High School Diploma
  • 2+ years of experience in a customer service/support role
  • Strong phone and verbal communication skills
  • Strong active listening skills
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
WE OFFER:
  • Competitive pay and comprehensive benefits package - Life is expensive! We believe in paying well.
  • Affordable health care packages that include medical, dental, vision and life insurance
  • 401K, PTO, Company Paid Holidays, Paid Vacation
  • Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career - we promote from within!
  • Do you want to work with your friend? We offer a referral bonus!
  • Fun team celebrations year-round!
  • Ability to earn a flexible schedule based on performance!

This is a non-exempt, hourly position with a pay range of $18-$22 per hour, depending on experience.



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