Customer Service Representative (Contract-to-Hire)
Beacon Hill Staffing Group, LLC

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Customer Service Representative (Contract-to-Hire)

Location: Plymouth, MN (Hybrid - 4 days onsite, 1 day remote)
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Pay: $24/hour
Employment Type: Contract-to-Hire

About the Opportunity
Beacon Hill's client is seeking a Customer Service Representative to deliver high-quality support and create a seamless customer experience across multiple communication channels. This individual will serve as a key point of contact for customers, assisting with questions, troubleshooting issues, and guiding them through the ordering process. This role offers the opportunity to work in a fast-paced, collaborative environment while building strong customer relationships.

Key Responsibilities

• Interact with customers in a professional and positive manner via phone, email, and live chat, ensuring a consistent and high-quality experience
• Respond to questions related to products, orders, and general inquiries, while developing a strong understanding of offerings to communicate information clearly and accurately
• Provide timely follow-up and resolution to customer concerns, addressing issues effectively and escalating more complex situations when appropriate
• Assist customers with completing purchases by identifying their needs, making recommendations, and supporting both online and in-store order processes
• Partner with internal teams to coordinate order-related updates, account support, and customer requests, ensuring information is communicated accurately and efficiently
• Handle inquiries related to order status, discrepancies, and general support needs for both digital and in-person transactions
• Record details of customer interactions, including issues and resolutions, to maintain accurate documentation and help identify opportunities for process improvements
• Support team operations by answering internal questions, assisting leadership as needed, and contributing to overall team success
• Maintain strong communication with customers and internal stakeholders while managing multiple priorities in a fast-paced environment
• Complete additional responsibilities and special projects as assigned

Qualifications

• Previous experience in customer service or retail preferred
• Strong verbal and written communication skills
• Proven problem-solving ability with strong attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Comfortable navigating computer systems and multiple platforms
• Positive, team-oriented mindset with a willingness to learn

Work Environment & Physical Requirements

• Primarily sedentary role with extended periods of sitting and computer use
• Frequent use of phone, email, messaging platforms, and video conferencing tools
• Regular communication with customers and internal teams
• Moderate office noise environment

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you!

Beacon Hill. Employing the Future (TM)

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