Customer Training Consultant - Credentialing
symplr

Overview
The Customer Training Consultant plays a critical role in enabling clients to maximize the value of symplr solutions. This position combines expertise in adult learning principles, healthcare compliance, and SaaS technology to deliver impactful, learner-centered experiences. By leveraging innovative training methods and tools, the consultant ensures successful product adoption, operational efficiency, and regulatory compliance across healthcare organizations.

Please note: Healthcare industry and credentialing verification experience is required for this role.
Duties & Responsibilities

• Promote client product adoption and best practice utilization of symplr solutions through learner-centered training experiences.
• Apply adult learning theory and best practice training delivery methods while leveraging learning technologies and tools.
• Acts as a subject matter expert for assigned products and services
• Collaborates with cross-functional teams to improve client training experiences
• Conducts and coordinates training activities (onsite and virtual) to support clients or internal teams
• Collaborates with internal teams to provide feedback regarding curriculum delivery experiences
• Serves as a subject matter expert for assigned products and services
• Partners with Instructional Design and Learning Technology teams to review new training curriculum
• Effectively communicates and executes best practices for internal and external training engagements
• Advises on best practice functionality and processes to assist clients in integrating symplr solutions with their organization's business practices
• Continually grows product, functional, and industry knowledge through training, research, and collaboration
• Works collaboratively with other departments to deliver exceptional client service
• Adopts department operational standards and procedures to maximize team efficiencies
• Ensures timely completion of administrative activities
• Other duties as assigned

Skills Required

• Bachelor's Degree required
• Minimum 2 years of training, teaching, or instructing experience required
• Healthcare industry and credentialing verification experience required
• Strong presentation, written, and verbal skills
• Strong technical aptitude including proficiency in Microsoft Office applications
• Ability to work autonomously, while part of a larger project team
• Demonstrates effective communication and critical thinking skills
• Ability to effectively multi-task and manage multiple deadlines
• Independent learner
• Works well in a fast-paced, innovative environment
• Skilled in evaluating training effectiveness and leveraging data analytics for continuous improvement
• Knowledge of adult learning theory and instructional design best practices
• Exceptional communication and presentation skills for diverse audiences
• Analytical and problem-solving mindset for complex healthcare workflows
• Ability to deliver engaging, interactive learning experiences using blended learning approaches

Desired Skills and Qualifications:

• Experience with SaaS platforms and cloud-based technologies
• Adaptability and resilience in fast-paced, high-growth environments

MinUSD $60,000.00/Yr. MaxUSD $80,000.00/Yr.

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