Desktop Support/tech
Horizontal Talent

We are seeking a dedicated and personable Desktop Support Technician to join our team. This role offers an exciting opportunity to provide top-notch technical support in a dynamic environment, ensuring seamless operations for our clients.
Responsibilities

• Deliver exceptional on-site technical support across multiple locations, addressing hardware and software issues promptly.
• Provide VIP-level customer service, ensuring a professional and personable interaction with all users.
• Manage and troubleshoot mobile devices, network connections, and telecom systems effectively.
• Conduct data migrations, restorations, and re-imaging of computers as needed.
• Utilize Microsoft 365 and other software to assist users with technical inquiries and issues.
• Collaborate with team members to prioritize tasks and manage competing priorities in a fast-paced environment.

Skills

• Strong experience in desktop support and technical troubleshooting for both Windows and Mac systems.
• Excellent verbal and written communication skills, with a focus on customer service.
• Ability to work independently and as part of a collaborative team.
• High level of emotional intelligence and adaptability to changing situations.

Preferred Skills

• Experience with ServiceNow and Ivanti for ticketing and support management.
• Familiarity with root cause analysis and problem-solving methodologies.
• Knowledge of basic hardware, network, and telecom troubleshooting.
• Experience working in a large organizational structure is a plus.

We believe in fostering a diverse and inclusive workplace where every individual is valued and empowered. We encourage applications from candidates of all backgrounds and experiences.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

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