DIR PATIENT RELATIONS, FH - PATIENT RELATIONS
Froedtert

Discover. Achieve. Succeed. #BeHere

Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.

This job is HYBRID.

FTE: 1.000000

Standard Hours: 40.00

Shift: Shift 1

Shift Details: Holidays: Weekends:

Job Summary:


This role is responsible for the general operations for Patient Relations across the Enterprise. Provides strategic direction to improve and maintain good relationships with patients and families. Consults with senior leadership, mentors' leaders, physicians and staff at all levels in best practices for patient and family interactions. To achieve exceptional outcomes, the individual leverages their subject matter expertise and deep understanding of evidence-based and industry best practices in patient relations. Oversees compliance of CMS and other regulatory complaint and grievance standards. Identify opportunities for improvement across the enterprise based on patient feedback through the patient relations process.

EXPERIENCE DESCRIPTION:

A minimum of three years of supervisory, management and/or informal leadership experience. A minimum of 3 years of patient/customer services and/or complaint resolution experience. Inpatient experience preferred.

EDUCATION DESCRIPTION:

Bachelor's Degree in Health Management, Health Care Administration, Business, Nursing or the allied health field is required. Master's Degree Health Care Management, Health Care Administration, Business, Nursing or the allied health field preferred.

TRAINING DESCRIPTION:

Knowledge and experience with a wide variety of computer programs including Word, PowerPoint, Excel and Outlook. EPIC experience preferred.

SPECIAL SKILLS DESCRIPTION:

• Interpersonal skills necessary to interface effectively with customers and staff from the front line through Senior Managers.

• Strong analytical skills, ability to interpret data, develop solutions.

• Strong oral and written communication skills

• Ability to prioritize concentration, and pay close attention to details.• Demonstrated appreciation of diversity and affinity for interacting with people of varying backgrounds and perspectives. • Ability to translate medical terminology into layman's terms, preferred.

Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.

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