Empower Configuration Manager
Gdh Consulting, Inc.

An established enterprise organization is seeking an IT Application Support Manager to lead day-to-day support and configuration efforts for a core business application platform supporting lending operations. This role manages an application support function, drives issue resolution and root-cause analysis, partners with technical teams on enhancements, and ensures changes/releases align with operational and compliance needs.

Key Responsibilities

• Lead and mentor a team responsible for application support, end-user assistance, and maintaining accurate support documentation.
• Serve as an escalation point for complex issues; coordinate troubleshooting across business and technical stakeholders.
• Gather requirements, document functional needs, and partner with architects/engineers to align on solution designs and approvals.
• Own operational workflows and monitoring routines to proactively identify recurring issues and trends.
• Support platform administration and configuration, including environment setup, business rules, validation rules, dashboards/analytics, and reporting (including SQL-based reporting as needed).
• Drive root cause analysis for production incidents and implement preventative fixes.
• Coordinate and manage testing across environments (development, QA, UAT, production) to ensure stable releases.
• Track and manage releases, patches, change requests, and customizations-especially where regulatory/compliance timelines apply.
• Act as a procedural expert for support policies, standards, and internal delivery processes; ensure team adherence to required governance.
• Provide regular status updates to senior IT and business leadership regarding support health, risks, priorities, and team throughput.

Required Qualifications

• Bachelor's degree (or equivalent experience) in a related field.
• 4+ years of relevant experience in application support / IT operations / application administration.
• Prior people leadership experience (team lead, supervisor, or manager).

Preferred / Nice-to-Have Experience

• Hands-on experience with Empower (Dark Matter) configuration/support.
• Exposure to migrations from self-hosted to hosted/SaaS Empower environments.
• Familiarity with Agile delivery practices.
• Experience supporting legal/compliance document generation integrations used in mortgage lending (vendor tools used for compliant documents).
• Strong understanding of mortgage and home equity lending processes and terminology.

Publishing Pay Range: $70.00 - $78.00 Hourly

This position is based in office and requires employee to work on-site.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.

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