Field Service Coordinator
VFP, Inc.

Description

Job Summary

Responsible for assisting departmental manager in responding to customer service and warranty issues, scheduling field service work and personnel, ordering materials & maintaining field service stock, maintain records, and completing quotes.

Essential Duties

• Respond to customer service issues by the customer.
• Assist departmental manager with scheduling and directing field service technicians and contractors in response to service and warranty issues including written field instructions and statements of work.
• Order and ship materials for field, warranty work and small part orders.
• Maintain field service stock items and tools/equipment.
• Maintain individual job records, materials list, statistical reports, and various monthly reports.
• Maintain spreadsheets for all field service & warranty jobs.
• Review Engineering drawings, control prints and materials list for field assembly and upgrade work.
• Perform other tasks as required by manager in order to complete all assigned field or customer service issues.
• Assist with FS trucks/trailers management - This may include taking trucks or trailers to the repair shops if needed. Keep track of registrations, insurance, WEX cards, etc. are in the appropriate trucks.
• Keep track of safety requirements and equipment.

Qualifications

• High school diploma or Equivalent (GED).
• Combination of five (5) to ten (10) years of experience in construction and/or electrical work.
• Able to operate a computer and associated software to include MS Outlook Word and Excel.
• Demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints.
• Knowledge of basic math skills.
• Ability to solve problems in a variety of situations with limited standardization. Excellent communication skills to effectively present information to customers.
• Working knowledge of electrical wiring standards
• Working knowledge of the Nation Electrical Code (NEC)
• Working knowledge of general construction practices
• Ability to coordinate multiple projects at the same time.
• Ability to communicate effectively with Field Service Techs and our customers verbally or in writing.
• Ability to understand and follow instructions given verbally, written, or by reading drawings

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