Field Service Technician II Phoenix, AZ
Mitsubishi Electric Power Products, Inc.

Powering Innovation, Delivering Excellence: Supporting the Future of Critical Power Solutions!
MEPPI's Service Center Division (SCD) is seeking an experienced and dedicated Field Service Technician UPS Systems to provide on-site service, maintenance, and technical support for single and three-phase uninterruptible power supplies (UPS) and related peripherals. In this dynamic role, youll troubleshoot complex systems, support customers nationwide, and help deliver reliable power solutions that protect mission-critical infrastructure.

What Youll Do:

• Provide Field Service Expertise: Deliver preventative and remedial maintenance, field modifications, start-ups, and testing for UPS systems and power quality products at customer sites.
  
• Support Customers Directly: Serve as a key technical resource for internal teams, third-party service providers, and end users seeking assistance.
  
• Diagnose & Repair: Troubleshoot and repair power systems down to the board level with minimal guidance, and evaluate both routine and complex equipment failures.
  
• Analyze & Document Failures: Inspect and test failed products, components, and systems before returning them to the factory. Clearly document defect findings and system status.
  
• Lead Emergency Support: Participate in an on-call rotation to provide emergency field service and technical support as needed.
  
• Collaborate Cross-Functionally: Work with other departments to identify product performance issues and develop long-term solutions for improved reliability.
  
• Drive Product Improvement: Recommend service upgradessuch as battery replacements or enhancementsto ensure long-term equipment performance and customer satisfaction.
  
• Mentor Team Members: Guide and support less experienced technicians in diagnosing and resolving system failures.
  
• Attend Key Meetings: Participate in project meetings to stay aligned on service schedules and technical developments.
  
• Keep Detailed Records: Maintain accurate service logs, and create detailed technical reports on issues discovered during field service or inspections.
  
• Manage Expenses: Submit timely and accurate expense reports in accordance with company travel and reimbursement policies.
  

What You Bring:

• Education & Experience: Associate degree in Electrical, Electronics, or a related technical field, with at least 4 years of experience troubleshooting and repairing electrical/electronic equipmentor equivalent combination of education and hands-on experience.
  
• Technical Skills:
  
  • Advanced knowledge of UPS systems and peripherals, including data center electrical equipment
    
  • Proficiency using electronic and mechanical test tools, with ability to collect and report test data
    
  • Ability to read schematics and one-line facility drawings
    
  • Basic familiarity with communication and networking protocols
    
• Certifications: OSHA-10 Construction and NFPA-70E certifications required.
  
• Communication: Advanced verbal, written, and presentation skills for working with customers, internal teams, and suppliers.
  
• Problem Solving: Proven ability to identify issues, develop solutions, and implement repairs efficiently.
  
• Technology Proficiency: Advanced skills in Microsoft Office and experience using MRP/ERP systems.
  
• Valid Drivers License: Required for travel to customer locations and rental vehicle use.
  
• Competitive Salary: Pay is approximately $40.00 to $45.00 per hour based on relevant work experience and qualifications.

Whats in It for You?

• Comprehensive Health Coverage: MEPPI covers 90% of the cost for medical, dental, and vision plans, giving you peace of mind for your familys health.
  
• Retirement Plans: Invest in your future with our 401(k) plan and a company match of up to 4%.
  
• Time Off Benefits: Earn paid vacation after 90 days of employment and enjoy 12 paid holidays annually.
  
• Career Advancement: Access training programs and educational support to further develop your skills and career.
  
• Employee Rewards: Benefit from profit sharing and exclusive employee discounts on MEPPI products and services.
  

Why MEPPI?

At MEPPI, you're more than just an employeeyoure a vital contributor to a mission focused on reliability, innovation, and excellence. As a U.S. affiliate of Mitsubishi Electric, we deliver world-class solutions in power systems, rail transportation, and large-scale display technology. Join a collaborative and forward-thinking team where your work drives results.

About Us:

Mitsubishi Electric Power Products, Inc. is a leading provider of power systems, rail transportation, and visual display solutions across North America. Be part of a company thats powering the future through engineering excellence and customer commitment.

Equal Opportunity Employer:

MEPPI is committed to an inclusive and diverse workplace. We encourage applicants of all backgrounds to apply and ensure fair consideration for all.

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