Front Desk Receptionist
SSI Group

Front Desk Receptionist

Job Code
DAC.124.001

FLSA Status
Non Exempt

Job Family
Riverchase Billing

Cost Center



Purpose of Position

We are looking for a professional and compassionate Receptionist to join our team at Riverchase Billing. In this role, you will be the first point of contact for patients and visitors, providing essential administrative support to our staff while ensuring a welcoming atmosphere. The hours are 8:00am-4:30pm working Monday-Friday.

Duties and Responsibilities

Essential Functions

• Greet and assist patients and visitors in a welcoming manner.

• Answer incoming calls and manage patient inquiries.

• Collect payments for services rendered, processing transactions accurately.

• Handle insurance verification and communicate with patients regarding billing inquiries.

• Prepare and distribute receipts for payments collected.

• Assist with administrative tasks, including data entry and filing.

• Coordinate with staff to ensure timely patient check-ins and smooth clinic operations
• Manage and process medical record requests from attorneys, liability companies, and other authorized entities while ensuring compliance with HIPAA and legal requirements.

Marginal Functions

• Other duties as needed.

Skills, Knowledge, and Abilities

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

• Strong written and verbal communication skills.

• Ability to work independently and as part of a team.

• Must have good attendance record.

• Skilled in maintaining a professional and effective working relationship with other personnel.

• Familiarity with administrative duties.
• Attention to detail.

• Must be able to see clearly with or without corrective lenses and hear clearly with or without aids.
• Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly.
• Must be able to proficiently speak, read and write in English.

Information Security and Data Protection

The SSI Security-First Mindset

Information security and data protection is a shared responsibility - codified in our commitment to the SSI Security-First Mindset. The SSI Security-First Mindset is comprised of five pillars and universally applicable to all employees, regardless of position description, assigned duties and responsibilities.

The Five Pillars of the SSI Security-First Mindset:

• Pillar 1: Governance: Develop, implement, and enforce secure operational processes, procedures, and routines.
• Pillar 2: Accountability: Take an active role in protecting company assets and system & data resources.
• Pillar 3: Awareness: Recognize, report, and take action to resolve security risks.
• Pillar 4: Preparedness: Develop, implement, test, and improve backup plans for operational processes, procedures, and routines.
• Pillar 5: Collaboration: Communicate, share, and promote your Security-First Mindset at every opportunity.

Experience and Education Requirements

Education

Min/Preferred

Education Level

Description

Minimum

High School or GED

High school diploma; additional computer training or certification will be an asset

Years of Experience

Minimum Years of Experience

Comments

1

At least 1 year of clerical experience required.

Certifications

Min/Preferred

Certification

Description

A combination of experience and advanced education may be substituted. Background checks and drug test required.

Acknowledgement

I have read and understand this job description and agree that I am able to fulfill the essential functions as stated above. I further understand that it is my responsibility to request an accommodation, if necessary, to fulfill the essential functions of this position.

Employee's Signature

Date

__________________________________

______________________

Supervisor Signature

Date

__________________________________

______________________

---