Genesys Reporting Analyst
Beacon Hill Staffing Group, LLC

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Location: Remote EST

Duration: 12+ month contract

Position Description

The Genesys Reporting Analyst will serve as the primary reporting and analytics lead for the organization's telephony transformation program, acting as the bridge between technical teams, reporting developers, and leadership. This role functions as a business-savvy reporting specialist with deep Genesys knowledge, ensuring the organization has accurate, consistent, and actionable insights throughout the telephony migration.

This analyst will coordinate closely with 3rd party vendors responsible for reporting work outside the core Genesys scope, ensuring alignment across teams and maintaining a unified reporting strategy. The role requires someone who can understand how metrics are calculated across multiple applications, identify discrepancies, and drive the creation of custom reporting solutions in PowerBI and potentially Tableau.

Required Skills

• Hands-on experience with Genesys reporting (A3S)
• Strong proficiency in PowerBI
• Ability to communicate effectively with architects and technical teams
• Ability to translate technical considerations (e.g., DataBricks vs. Snowflake) into clear questions and recommendations for leadership
• Experience supporting reporting workstreams in large-scale telephony or technology transformations
• Strong analytical mindset with the ability to reconcile inconsistent metrics across systems

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future™

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