International Patient Coordinator-SCCC
University of Miami

Current Employees:

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The International Patient Coordinator, under the supervision of the Patient Access Manager, coordinates all necessary arrangements for international patients seeking medical care with the University Health System. Acts as a liaison between referral sources, patients, hospitals and physicians who contact UHealth International for assistance with health care needs. Works independently to ensure that medical services are coordinated in a timely, accurate and courteous manner according to established guidelines.

CORE JOB FUNCTIONS

• Manages the full cycle of medical services for international patients, ensuring all needs of the patients and families are met throughout their visit.
• Troubleshoots problems expeditiously and uses discretion to determine when to involve department service ambassadors.
• Schedules appointments and verifies insurance coverage.
• Gathers all pertinent data from international patients, referring physicians, and payers.
• Prepares pricing and bundled packages, obtains CPT codes and diagnosis information from UM physicians, obtains letters of agreement and payments from international payers, and follows-up with patients and non-contracted payers to collect additional funds.
• Develops and maintains strong professional relationships with doctors, referral sources, staff, patients, and families.
• Resolves transportation problems and lodging for internationals patients transferring to or seeking services at UM facilities.
• Serves as on-call, after-hours contact to provide UHealth International patients assistance with the coordination of medical care outside of regular business hours.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

Associate degree in related field

Experience:

Minimum 1 year of relevant work experience

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:
Full time

Employee Type:
Staff

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