IT Business Analyst, Phoenix 1
Oldcastle

Job ID: 522429

CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces.

Position Overview

The Business Systems Analyst (BA) plays a critical role in the success of SAP and related business systems projects. The BA supports the full project lifecycle by ensuring that solutions align with business requirements, adhere to standards, and deliver measurable business value.

Key Responsibilities (Essential Duties and Functions)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Requirements & Process Analysis

• Engage stakeholders to gather and document business requirements and understand current processes related to SAP and business systems.
• Document existing workflows, identify process gaps, and determine where SAP or business system solutions can add value.
• Coordinate and facilitate discovery workshops to capture comprehensive input from all functional areas.
• Analyze current-state and design future-state processes, supporting process optimization efforts.
• Assess organizational readiness and resources needed for successful deployment.

Design & Solution Definition

• Work with stakeholders to translate business requirements into detailed SAP and business-system specifications in collaboration with key users and technical teams.
• Participate in solution design workshops to create process maps, define system configurations, and support data mapping and technical design activities.
• Analyze current and future state processes, support data mapping and technical design, and identify system-driven improvement opportunities
• Work closely with developers to ensure that customizations and integrations align with business goals, compliance standards, and organizational design principles.
• Review and validate design documents to ensure consistency, accuracy, and adherence to standards.
• Prepare detailed cutover plans to support deployment activities.

Build & Testing

• Orchestrate environment builds and ensure functional readiness for development and testing.
• Coordinate the development and execution of test plans, supporting functional testing and quality assurance.
• Lead defect management by triaging issues, troubleshooting functional defects, and driving resolutions.
• Validate that systems meet defined SLA, performance, and usability requirements.

Deployment & Cutover

• Serve as the Business Systems lead for cutover, coordinating activities across functional and technical teams.
• Validate data, configurations, and system readiness to ensure a smooth transition to production.
• Ensure deployment tasks are completed accurately, on schedule, and in alignment with cutover plans.

Post-Deployment Support & Continuous Improvement

• Provide end-user training, functional documentation, and ongoing technical support after deployment.
• Monitor system performance, proactively address support issues, and resolve functional incidents.
• Collaborate with cross-functional teams to ensure smooth transitions and drive continuous improvement of SAP and related business processes.
• Maintain strong self-sufficiency within assigned functional areas.

Qualifications

Education/Experience

• Associates Degree in Engineering/Computer related discipline, or equivalent experience required.
• 2+ years of technical and/or end user experience with construction materials point of sale and accounting systems, telematics solutions, document imaging, etc. preferred.
• Knowledge of creating and maintain technical documentation.
• Knowledge of Windows 7 and above, applications in the Office Suite, and general PC Networking.
• ITIL Foundation certification preferred

Work Requirements

• Must be 18 years in age or older.
• Must pass pre-employment drug screen and criminal background check.
• Strict adherence to safety requirements and procedures as outlined in the Employee Handbook.
• Willingness to work independently within in a team environment and assist the team with other duties as required.
• Ability to travel (overnight) as required based on business needs up to 25%.
• Ability to drive up to 5 hours for onsite services.

Knowledge/Skill Requirements

• Ability to effectively work and communicate with people with a wide range of skills, experience, cultures, and capabilities - business leaders, finance leaders, peers, vendors, staff members.
• Ability to present ideas in concise, business-friendly, and user-friendly language.
• Must possess organizational skills, be an independent thinker, and ability to multitask within a fast-paced environment.
• Demonstrate a hands-on collaborative approach; works well in a team.
• Demonstrates strong oral/written communication and listening skills.
• Ability to troubleshoot and solve problems independently by effectively leveraging provided tools.
• Ability to understand customer needs and concerns and be able to customize services and products as appropriate.
• Ability to self-manage time and travel expenses on a weekly basis.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Able to communicate with others by telephone and in person.
• Able to utilize a computer for word processing, email communication, and preparation of documents and presentations.
• May require sitting for extended periods of time.

Work Environment

• Usually, normal office working conditions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.
• The position may require work outside of normal business hours.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

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