IT Generalist
Ledgent Technology

We are hiring an IT Support Generalist to start as soon as this coming Monday June 29th, 2026.

• This is a 100% on site position in Huntington Beach, CA
• Hourly Rate is in between $25 to 28/hour, W2 only
• Contract to hire

Liaison to IT Support Teams

Key responsibilities may include:

• Serve as the primary point of contact between staff and IT Partners for technology-related requests.
• Ensure support requests are properly submitted and documented through the ticketing process.
• Perform basic troubleshooting steps before escalating issues to IT Partners .
• SPS Commerce
• Portals
• Gather information from users regarding technical issues, including screenshots, photos, and error messages.
• Assist IT Partners technicians with remote troubleshooting by providing access to equipment, testing solutions, and relaying information to end users.
• Coordinate onsite support visits when physical assistance is required.
• Help prioritize requests and communicate the impact of issues affecting staff operations.
• Maintain awareness of recurring technology issues and communicate trends or concerns to IT Partners .
• Follow up with staff to confirm that reported issues have been resolved satisfactorily.
• Work with team on retail email campaigns
• Work with team on wholesale campaigns

Desired Skills

• Strong communication and organizational skills.
• Ability to follow documented procedures and instructions.
• Basic computer proficiency and willingness to learn.
• Customer-service mindset and ability to work with staff at all levels.
• Dependable, responsive, and detail-oriented.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

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