IT Local Support Technician (Onsite)
MAHLE Engine Components US

MAHLE is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, MAHLE offers many job opportunities outside of the U.S. which can be found through our employment website www.jobs.mahle.com

Your Contribution

As a IT Local Support Technician, you will be responsible for the day-to-day support of local facility and act as a Field Service support for those issues that cannot be resolved by the shared service center. The role is responsible for the hardware life cycle and for the coordination and disposal of obsolete equipment. This position is also responsible for the support of the shop floor IT environment.

• Attends regular meetings with Local Support Team Lead and the other MAHLE IT Local Support Team members
• Responsible for support of shop floor infrastructure
• Review tickets on a daily basis and ensure all tickets that are assigned are resolved according to established SLA's
• If there are incidents or requests that cannot be resolved by local support staff, these get escalated to the appropriate MAHLE IT Team
• Uses Company software distribution package for the setup and imaging of new PC's
• Is responsible for the deployment, setup of new imaged computer hardware
• Is responsible for new hire orientation to inform new employees on use of their new hardware and IT Support information
• Is responsible for the return or proper disposal of end of lease equipment
• Follows up on resolution progress with other 2nd and 3rd level IT members in NA on issues that have been escalated
• Meets with local site coordinator on a regular basis to help prioritize both incidents and requests so that the most critical issues are being worked on
• Is knowledgeable of MAHLE General IT Controls, insures that published guidelines and work instructions are being followed, and works with local support staff to ensure needed evidence is being collected
• Keeps in contact with key individuals at the locations to keep abreast of any support issues or IT needs
• Verifies that all IT services at the location are running as designed. Any issues that impact a service are reported to the applicable IT staff
• Responds to the needs and questions of IT Customers concerning their access of resources on the network and the operation of various software programs
• Remains abreast of changes in user and system software and hardware requirements
• Ensures location backups are being done and applicable media is stored off site for disaster recovery needs
• Travel may be required to help on special projects

Your Experience & Qualifications

• Associate's Degree in Information Technology or Computer Science field
• 3 years related experience required, 5 years of experience preferred
• Prior knowledge of Local IT Support
• Prior Experience of a Manufacturing environment is a plus

Our Offering

We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities.

We encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

After receiving your online application, the interview process will typically be, a screening call followed by Personal Interview(s)

For more information about MAHLE and what a career with us looks like for you, click here. and to learn more about our foundation owned technology group click here.

#DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people.

Do you have any questions?

SETH.KELLY@MAHLE.COM

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