IT Manager
The Vertex Companies LLC

Description
Company Description

The Vertex Companies, LLC (VERTEX) is a global $150M professional services firm that offers integrated forensic consulting, expert witness services, construction project advisory, and compliance and regulatory consulting to a myriad of markets and industries. Our brand purpose is to better outcomes for our clients, colleagues, and communities. Join us if you are looking for a career that offers you a chance to love what you do, continuously learn, and take pride in your work.

Job Description

Vertex is seeking an experienced IT Manager to lead our IT Engineering and Operations functions. This role will oversee day-to-day technology operations, manage the IT hybrid engineering team, and design scalable business solutions using off-the-shelf products, integrations, and modern cloud technologies. The ideal candidate will have a strong technical foundation along with the ability to collaborate across departments and deliver secure, reliable, and user-focused solutions.

Core ResponsibilitiesWork Product Creation, Project Management, Coordination with Team Members

• Lead and manage a hybrid IT organization (internal teams and MSP partners), driving high performance, clear accountability, and a culture of continuous improvement aligned to business priorities.
• Champion a customer-first service mindset across IT, ensuring delivery of best-in-class support and an exceptional end-user experience through responsiveness, empathy, proactive communication, and measurable service improvements.
• Act as a technology partner with business, build strong relationships across functions to understand needs, influence outcomes, and deliver technology solutions that drive measurable business value.
• Drive business value through technology, ensuring IT initiatives are aligned to revenue growth, operational efficiency, risk reduction, and user productivity.
• Oversee daily IT operations including infrastructure, cloud platforms, service desk, and SaaS ecosystems, ensuring stability, scalability, and high availability.
• Establish and enforce process-driven IT operations, including SLA-based service delivery, incident management, change management, and problem management to ensure consistency, transparency, and accountability-particularly across MSP partners.
• Bring a high level of detail orientation and operational discipline, ensuring documentation, runbooks, system configurations, and processes are well-defined, maintained, and continuously improved.
• Design and deliver scalable business solutions leveraging off-the-shelf platforms, AI capabilities, integrations, APIs, and automation to improve business workflows and user outcomes.
• Own and optimize the Microsoft 365 ecosystem, including E3/E5, Entra ID (Azure AD), Defender, Cloud Apps, Exchange Online, Intune, and enterprise security policies.
• Oversee Azure cloud environment, including compute, storage, networking, databases, and identity, ensuring secure and cost-effective operations.
• Manage enterprise network infrastructure, including firewalls, VPN, and wireless, ensuring secure and reliable connectivity across locations.
• Lead security and compliance initiatives, including vulnerability management, patching, endpoint protection, logging, and monitoring.
• Support and advance SOC 2 compliance efforts, including audit readiness, control implementation, risk assessments, and security awareness programs.
• Establish and enforce IT and Information Security policies, ensuring alignment with regulatory requirements and industry best practices.
• Drive operational excellence through KPIs and reporting, developing dashboards and metrics that provide visibility into performance, service quality, and business impact.
• Lead IT Service Desk strategy and execution, ensuring timely resolution, high customer satisfaction, and continuous improvement in support processes.
• Lead cross-functional initiatives and M&A integrations, ensuring seamless execution, strong governance, and alignment with business timelines, budgets, and outcomes.

Qualifications & Competencies

• Bachelor's degree and 8 years of related experience, a Master's degree and 6 years of related experience, or 11 years of related experience and no degree, and 4+ years of people management experience.
• Proven experience designing and delivering business solutions using off-the-shelf applications and system integrations.
• Certifications (must have one, but multiple preferred):
  • Microsoft 365 Certified: Enterprise Administrator Expert
  • Azure Administrator / Solutions Architect
  • ITIL Foundation or higher
  • CISM
  • CISSP

Knowledge & Skills

• Commitment to best-in-class IT service delivery and superior end-user experience.
• Self-starter and can work with minimal supervision.
• Strong communication, customer service mindset and stakeholder management skills.
• Ability to balance hands-on technical work with team leadership.
• Problem-solving mindset with focus on scalability and reliability.
• Ability to manage multiple priorities in a fast-paced environment.

Additional Information

At VERTEX, we invest in top talent with a highly competitive total compensation package designed to reward performance and support long-term success. Total compensation includes a base salary and a performance-based discretionary bonus program. Our comprehensive benefits package offers multiple healthcare and dental plan options, as well as company-paid Life Insurance, Short-Term Disability, and Long-Term Disability coverage-ensuring peace of mind for you and your family.

We offer a 401(k) plan with immediate matching and full vesting, empowering employees to build financial security from day one. Additional benefits include Flexible Spending Accounts, a robust Employee Assistance Program, and a suite of exclusive perks that enhance everyday life.

At The Vertex Companies, our salary ranges are intentionally designed to support meaningful career growth over time. These ranges allow employees to develop, expand their impact, and increase their earnings as they progress within their job level. A new hire's starting compensation is determined by their experience, geographical location, scope of the role at the time of hire, and Company affordability. Our ranges are structured to reward growth and performance, ensuring there is room for advancement and long-term opportunity.

The salary ranges for this role are as follows:

$98,000 - $265,000 USD annually (Geographical Tier AA - Sample Locations: NY Metro, San Franscisco, San Jose, Seattle)

$90,000 - $245,000 USD annually (Geographical Tier A - Sample Locations: Irvine CA, Middlesex NJ, Tacoma WA, Boston, Alexandria)

$83,000 - $224,000 USD annually (Geographical Tier B - Sample Locations - Baltimore, Chicago, Anchorage, Portland)

$75,000 - $204,000 USD annually (Geographical Tier C - Sample Locations - Atlanta, Charlotte, Cincinnati, Miami)

$71,000 - $194,000 USD annually (Geographical Tier D - Sample Locations - Mississippi, Mobile AL, Bowling Green KY, Tulsa)

Time away matters-so we provide a generous paid time off program, including vacation, sick time, and paid holidays (with prorated options for eligible part-time employees).

At VERTEX, growth never stops. Our signature "Lifetime of Learning" program offers tuition reimbursement and personalized support for employees pursuing advanced education-helping you sharpen your skills and accelerate your career.

Notice to Third Party Agencies:

Please note that The Vertex Companies employs a fully staffed recruiting team. We do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Agreement, VERTEX will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, VERTEX explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of VERTEX.

#LI-Remote

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