Lab Automation Applications Specialist - St. Louis, MO or Chicago,IL
Becton Dickinson NA

Job Description Summary
Lab automation applications specialist supporting customers on site and remote for new system implementations, troubleshooting the applications and scientific troubleshooting as well as training on system operation and maintenance.

Job Description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters.

Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

JOB SUMMARY:

The Lab Automation Application Specialist is responsible for the implementation of project deliverables related to BD Kiestra™ Lab Automation product. Areas of work include, but are not limited to: pre-installation site planning, customer change management, support LIS connectivity, implementation support, and customer training. The LAAS will collaborate with the Lab Automation Project Manager, Sales, Service, and other members of the Clinical Solutions team to execute a comprehensive project plan.

This position is key to the success of the Lab Automation strategy and is required to drive a high level of coordination between the Sales, Projects/Applications, Service and Customer teams to ensure a smooth implementation at the customer site. The role focusses on bringing together the 3 areas of: Technical system implementation, Human Change management and Optimization of Lab Processes, in order to implement the Lab Automation products.

Primary Duties and Responsibilities:
LAAS responsibilities include, but are not limited to:

• Configure Lab Automation products to work optimally with the lab work processes
• Train end-users in usage of the Lab Automation products
• Provide on-site support during validation and go-live project phase
• Execution of several Change Management workshops to engage the product end-users
• Lead implementation of LIS connectivity
• Participate in regular internal and external project team meetings
• Transfer product ownership to customer team
• Provide Second Level support for the Lab Automation instruments during product lifecycle

Additional responsibilities:

• Leading of standalone instrumentation implementation projects
• Support the Project Managers in the development of project plans and project schedules
• Regularly update the project team on the status of implementation tasks
• Identify implementation risks and communicate these to the Project Manager
• Troubleshoot and rectify minor Lab Automation product issues
• Assist in training new BD associates in operation of the instruments

Minimum Qualifications:

Knowledge and Skills

• Knowledge of the Microbiology laboratories processes and techniques
• Continuous improvement skills (Lean/six sigma)
• Demonstrated leadership, motivational and organizational skills with a proven track record of accomplishments in cross-functional projects/teams/programs
• Demonstrated effective interpersonal skills; including effective internal and external communications and crisis/conflict resolution skills
• Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations
• Excellent Communication and Presentation Skills
• Willing and able to travel up to 75%

Education and Experience

• BS/BA Degree required, preferably in (Bio) Medical field
• Experience in hospital setting: supporting and troubleshooting Instrumentation and/or Laboratory Information Systems.
• Minimum 2 years' experience in Technical, Clinical Training or Education environment
• Training in "Train-the-Trainer" methods, instructional design / development, adult educational methods desirable

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

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Primary Work Location
USA MO - St Louis

Additional Locations

Work Shift
NA (United States of America)

At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You .

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

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