Line Service Associate - Full-time
University of Richmond

Job Description

***This is a continuous recruitment position***

SUMMARY:

The Line Service Associate greets customers and provides a high level of service to Dining Services customers. The Line Service Associate stocks and replenishes food supplies in serving areas; monitors food quality, temperature, and quantity; and maintains the cleanliness of the areas.

RESPONSIBILITIES:

In the assigned unit, this position may perform some or all of the following:

Operations:

• Stocks and replenishes foodservice areas with food and beverage products. Prepares and arranges garnishes to present eye-appealing products.
• Ensures the integrity of designated foods, such as but not limited to common food allergens, through labeling, monitoring of serving utensils, and other means.
• Monitors food quality and quantity; communicates with supervisors and/or cooks as necessary.
• Assembles and cooks food items at designated stations as directed.
• Serves customers, as necessary.
• Monitors and records temperature of foods stored in refrigeration, holding, and serving equipment to ensure safe holding temperatures. Alerts supervisors and/or cooks of discrepancies, as necessary.
• Operates, cleans, sets up, breaks down, and maintains all equipment, supplies, and areas.
• Covers, labels, and dates all food; follows established food safety rules.
• Operates cash register, as required.
• Assists in training new employees.
• Performs other duties, as assigned.

• Provides prompt, courteous customer service to all customers according to established standards.
• Greets and interacts with dining center customers to ensure a positive guest experience.
• Communicates with all dining center staff in a respectful and cooperative manner.

• Knowledge of safe food handling practices.
• Knowledge of safe chemical handling practices.
• Skilled in using effective time management to accomplish tasks.
• Ability to understand and follow written and verbal instructions and procedures.
• Ability to exercise flexibility and to work calmly and efficiently under pressure in a fast-paced environment with frequent interruptions.
• Ability to provide a high level of customer service.
• Ability to maintain established quality control standards.
• Ability to work cooperatively as a part of a team.

• High school diploma or GED required.
• One years' foodservice experience required.

• Full-time, non-exempt position
• Schedules vary; must be flexible to work AM/PM shifts, evenings and weekends with rotating schedules
• This position is designated as essential personnel and, during inclement weather and emergency situations is required to be available to the University as needed.