Location Manager - National Park Inn - Summer Seasonal
Guest Services

Compensation Amount:
29.61 USD HourlyThe Location Manager takes an active role in being an effective leader and acts with the guidance and overall direction of the General Manager. The Location Manager works and makes decisions independently and is in good communication with the General Manager in all aspects of unit operations and floor management, including equipment and property, to facilitate the fulfillment of financial goals and company initiatives. In addition, the Location Manager assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level. Works towards motivating employees, instilling accountability, and achieving results to drive success in the position. This is a hands-on position to lead and inspire associates daily. This position reports to the General Manager.

Job Description:

Wage: $29.61 - $29.61

Benefits: Sick Pay (Sick Leave is provided in accordance with Washington State law, allowing employees to accrue one hour of sick leave for every 40 hours worked, to be used for personal illness, family care, and other qualifying reasons.); Employee Discounts, Recreation Program, Employee Assistance Program; Housing & Meal Plan Available

ESSENTIAL FUNCTIONS

• Assist in the overall management of the multi-unit's operational financial performance including planning and developing daily operations, forecasting and analyzing sales, labor, and profit; ensuring compliance with established budget.
  

• Assist in scheduling, supervising, and participating in the operational duties specific to the unit.
  

• Ensure the guest experience is warm and welcoming, creating an atmosphere that ensures the guest would want to stay and experience all services.
  

• Responsible for training, on-boarding, and scheduling staff; manage staff appropriately to enforce policies.
  

• Ensures and directs regular pre-shift meetings with associates ensuring clear and direct communication for the shift, able to conduct meetings independently when required.
  

• Responsible for developing associates through training and ongoing guidance to enhance performance.
  

• Complete thought provoking, meaningful performance reviews and present in a professional manner that recognizes positive attributes and details growth potential.
  

• Ensure a safe facility environment that includes standards for maintenance and upkeep of unit's equipment, housekeeping, health and sanitation, grooming and personal appearance standards, employee hygiene, and cash control. Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
  

• Inspect and enforce a high level of cleanliness and organization in all guest areas, including lobby, hallways, stairwells, exterior of Inn, guest rooms, kitchen, retail store and restrooms etc.
  

• Ensure stock levels are maintained and consistent throughout operations ensuring the availability in product.
  

• Must have a working knowledge of dining room, front desk, housekeeping, gift shop and be able to assist with customer service, POS/PMS operation, stocking, ordering, merchandising, and providing daily direction.
  

• Provides professional and appropriate communication and interactions on a regular basis; including Guest Services administration staff, onsite team, and National Park Service representatives to ensure efficient operation of the hotel.
  

• Respond to customer inquiries and resolve guest issues, ensuring service recovery in a timely manner.
  

• Monitors and directs associates to ensure efficient and safe completion of all daily tasks.
  

• Problem solves issues as they arise in Lodging, Retail and F&B.
  

• Perform unit opening and/or closing procedures under guidance of General Manager.
  

• Participate in personal development through training assigned.
  

• Performs such other related duties as directed or required.
  

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma or G.E.D. required. Bachelor's or Business Degree preferred.
  

• At least 3 years of experience in related management. Previous National Park experience preferred.
  

• Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
  

• Demonstrated talent for interacting with a wide variety of people.
  

• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
  

• Strong customer service skills. Actively looks for ways to assist customers and coworkers.
  

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  

• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
  

• Ability to stand for the entire workday and to climb steps regularly.
  

• Withstanding temperature extremes in indoor and outdoor environments.
  

• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly to be understood by customers and co-workers in English. Able to read and write work-related documents in English.
  

• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
  

• Physical presence at the job site is essential to perform job duties.
  

Ascending to 14,410 feet above sea level, Mount Rainier is an iconic point in the Washington landscape. Our associates gain valuable experience here while meeting guests and coworkers from around the world, and in their free time they have a magical world of pristine mountain meadows, majestic waterfalls, peaceful old-growth forests, and much more to explore! While we operate year-round, our primary season is the summer months, with most employment opportunities available between April and October. Our All-Star team members enjoy fantastic perks and an amazing work environment!

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