Logistics Customer Service Representative
Nucor Corporation

Cincinnati, Ohio


Job Details

Division: Nucor Logistics Group

Location: Cincinnati, OH, United States

Other Available Locations: N/A

About Us:

Nucor Logistics Group, a newly formed division of Nucor Corporation, is seeking applicants for our Truck Services team at our division headquarters in Cincinnati, Ohio. Our parent company Nucor Corporation is a Fortune 150 company, known for being North America's leader in designing, manufacturing, and recycling steel and steel products with a history of long-term sustainability and stability.

Benefits:

Medical, vision and dental are just the beginning. We value our teammates and offer benefits packages that also include:

  • Bonus Program
  • Profit Sharing
  • Stock Plan
  • Retirement Savings
  • Credit Union
  • Vacation and Holiday Pay
  • Scholarship and Tuition Reimbursement
  • Unlimited Growth Potential
  • Free Financial Planning / Assistance via Insight Financial
  • Free Teammate Parking (Cincinnati Office)
  • On-site Health Clinic (Cincinnati Office)
  • On-site Cafeteria (Cincinnati Office)
  • On-site Gym (Cincinnati Office)
  • On-site Laundry Service (Cincinnati Office)

Basic Job Functions:

  • Develop and maintain relationships with transportation companies and shipping contacts to optimize goods movement
  • Answer and manage high-volume phone and ticket queues for incoming inquiries
  • Maintain documentation, change control records, and agreements related to business systems, customer support, and logistics software
  • Conduct TMS system audits and communicate proactively with delivery points
  • Administer freight rates and analyze data
  • Review carrier scorecards and assess key performance indicators for vendor partners
  • Analyze transactions and resolve problems through reports, phone, and email communication with commercial, shipping, and vendor partners
  • Travel to US-based locations as needed to support business needs and projects
  • Uphold safety policies, practices, procedures, and housekeeping standards at all times

Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Minimum Qualifications:

  • Associates degree in Business, Supply Chain or relevant field and or two years of logistics, dispatch, shipping experience in a relevant role
  • Intermediate to advanced computer skills
  • Exceptional customer service and ability to build long-term partnerships
  • Ability to take ownership, drive process improvements, and deliver on commitments

Preferred Qualifications:

  • Bachelor's degree in business or communications or related fields
  • Experience with Excel formulas and Power BI dashboards
  • Experience in North American interstate and/or cross border truck freight planning/execution, knowledge of LTL or parcel shipping, a plus
  • 5 years of experience in logistics, dispatch or shipping
  • Experience in steel manufacturing or scrap metal industry
  • Experience with web-based Transportation Management Systems (TMS)
  • Experience with DOT regulatory compliance
  • Experience with process optimization and business process improvement projects

Nucor is an Equal Opportunity Employer and a drug-free workplace

Nearest Major Market: Cincinnati



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