TITLE: Manager - IT Product Management
SALARY RANGE: The base salary for this position is dependent upon experience and location ranging from $128,830 to $160,000
LOCATION: NY Binghamton
Work type: Office
What We Offer:
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Competitive benefits and growth opportunities
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Generous performance-based bonuses
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12% 401(k) match
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Comprehensive health, dental, and vision insurance
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Tuition reimbursement
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Professional development and clear career-advancement pathways
For more information, please visit: Benefits - Avangrid
Job Summary
The Manager - IT Product Management role is responsible bridging between the operating company business stakeholders and IT technical teams ensuring that IT services are aligned with the operating company organization goals. This role will act as a primary IT point-of-contact to the operating company. The incumbent will work with various IT teams, defining and communicating customer services related solutions and services. Position will be responsible for collaborating with operating company stakeholders, regulatory team and IT functions to understand business needs and user pain points. Role will effectively engage with business stakeholders and users to gather and communicate requirements and feedback.
The Manager - IT Product Management role will be responsible for collaborating and coordinating with project managers, business stakeholders, IT technical teams to ensure timely delivery of services. This role will report to the Director, IT Product Management.
Key Responsibilities
- Manages relationship with business areas stakeholders and other IT functions delivering customer services related solutions.
- Analyzes business area requests and engage business in prioritization.
- Oversees the coordination of user acceptance testing and cutover planning.
- Collaborates with project managers, developers and business team to ensure timely delivery of services.
- Facilitates the translation of business and regulatory requirements to the IT team.
- Coordinates joint continuous improvement efforts.
- Monitors user feedback to identify opportunities for improvement.
- Identifies and drives continuous improvement with the business areas.
- Coordinates incident management and resolution.
- Ensures an effective line of communication with operating company stakeholders including customer service.
- Effectively coordinates with support team to ensure services are provided effectively.
- Oversees overall service performance.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field and a minimum of 8 years of relevant experience. An equivalent combination of education and experience may be considered.
- Prior leadership and management skills, with the ability to inspire and motivate teams.
- Ability to translate technical capabilities to business value.
- Knowledge of utility customer services functions.
- Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
- Strong understanding of CIS/CRM systems.
- An understanding of regulatory requirements.
- Experience managing end user or customer services functions in a large, complex organization.
- Experience with stakeholder engagement and managing competing priorities.
Preferred Qualifications
- Master's degree in a related field of study.
- Prior experience managing a team with close interaction with business stakeholders.
Competencies
- Growth & Continuous Improvement
- Initiative & Change
- Focused on Results
- Customer Centric (internal and/or external)
- Communication
- Collaboration
- Leadership (people managers/leaders)
#LI-SJ1
Company:
NY STATE ELECTRIC & GAS CORP
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management.
Job Posting End Date:
May-25-2026
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