Manager, Unsecured Bankruptcy Operations
Resurgent Capital Services

About Us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

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Summary
The Manager of Unsecured Bankruptcy Operations is responsible for the management and administration of all loading, matching, researching and filing of unsecured BK Proofs of Claim (POCs) - both procedurally and operationally. In addition, this manager is responsible for all required post-purchase and post-claim filing activities including: filing transfers of claim, amendments and withdrawals, research and disposition of Direct Payments or payments on putback accounts, trustee refund/preference payments, and discharge reviews. This position will report to the Director of Unsecured Bankruptcy Operations and Client Servicing.

Roles & Responsibilities

• Analyze Bankruptcy Servicing System (BKS) inventory and servicing status/queue status based on the current BK case status in order to drive necessary portfolio moves and adjustments
  
• Review portfolio level contract to ensure work effort restrictions or special handling requirements (such as not filing interest) are communicated and understood by the Bankruptcy team
  
• Supervise Import of placement (PLX), recall (RCX), and Data Update (DUF) files into the Bankruptcy Servicing System
  
• Execute Account Movement process to move accounts through the workflow for filing
  
• Verify BKS accurately reflects portfolio specs based on the contract terms
  
• Serve as an escalation point of contact regarding media ordering and tracking
  
• Investigate accts on weekly direct pay report to determine and perform needed action to minimize direct payments and ensure we have received all funds disbursed post sale
  
• Communicates with and maintains excellent relationships with seller/buyer contacts as well as the Trustee's
  
• Creates reports for senior management of bankruptcies remaining in a pending status
  
• Process monthly remittance files and request funds for forwarding to current owner of accounts
  
• Manage the AskBK mailbox and ensure CTQ's are met
  
• Compare current case information in BKS to Bankruptcy Notification System (BKN) to support analysis of accounts and ensure minimal legal and financial risk
  
• Maintains reporting and tracking statistics using available dashboards and reporting
  
• Supervise and oversee matching of owned or serviced accounts to reported bankruptcy cases
  
• Supervise the research of matched case-account pairs to ensure there is an appropriate legal standing to file a POC using the provided Bankruptcy case research resources through Phin Solutions and/or PACER. This research must especially focus on accounts being resolved in prior bankruptcy cases
  
• Perform Supervisory or Administrative audits on matching and research work in process; manage escalations
  
• Supervise and oversee Filing of proof of claims, transfer of claims, withdrawal and amended claims
  
• Review proof of claims and transfer of claims forms
  
• Manage and exercise firm oversight for all filed documents via the Internet
  
• Serves as a liaison with Courts, Districts, and Trustee's offices to increase access to EZ/ECF
  
• Track and process Trustee/BK Attorney refund request
  
• Maintains acceptable levels of accuracy and productivity - ensuring all updates to account or case information are properly documented.
  
• Ensure processes are documented and updated as required
  
• Direct all new hire training and cross training of staff
  
• Review error reporting / QA audits with team members
  
• May learn and be expected to assist with other processes outside contract management
  
• Assist in identifying operational risks and escalating issues to management
  
• Ensure adherence of Resurgent Capital Services BK Policy and Procedures,
  investor requirements, federal, state and regulatory agencies, rules, laws, regulations,
  and statutes to the extent they impact the processes managed.
  

Skills & Qualifications

• 5+ years previous experience in Bankruptcy / Financial Services Industry including loss
  mitigation, bankruptcy, foreclosure, and collections preferred
  
• Proven leadership/management experience
  
• Ability to work independently and adapt to change with minimal supervision
  
• Self-motivated and driven to ensure accuracy and audit thoroughness
  
• Detail oriented with strong analytical and organization skills, able to digest complex
  issues and develop creative solutions
  
• Excellent verbal and written communication skills
  
• Proficient using MS Office
  

Educational Requirements

• 4-year degree required
  

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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