Medical Services Supervisor
Compass Health Network

Medical Services Supervisor

Department: Primary Care

Employment Type: Full Time

Location: Festus - Truman Boulevard

Compensation: $31.00 - $35.00 / hour

Description

Lead with purpose-guide a high-performing care team while staying connected to meaningful patient care.

Schedule: Monday-Friday 8:00-4:30pm


The Medical Services Supervisor provides day-to-day leadership and coordination of primary care clinical support services, ensuring efficient operations and high-quality patient care. This role oversees Medical Assistants, Patient Care Specialists, Medical Schedulers, and Clinic Nursing staff, while also stepping into direct patient care as needed. In partnership with Primary Care leadership, this position also leads key projects that strengthen service delivery and support positive health outcomes across the communities we serve.

This is a great opportunity for someone who enjoys balancing leadership with hands-on clinical work and is passionate about building strong teams, improving processes, and supporting accessible, high-quality care in a mission-driven environment.

Key Responsibilities

• Supervise and support clinical support staff, including scheduling, performance management, and professional development
• Maintain smooth daily clinic operations, ensuring quality, efficiency, and excellent patient experience
• Provide direct patient care as needed, including clinical support and patient education
• Oversee clinical workflows such as scheduling, triage, prior authorizations, and follow-up coordination
• Ensure compliance with regulatory, licensing, and accreditation standards (HRSA, NCQA, CARF, etc.)
• Manage lab operations, medication storage, vaccines, and supply inventory in alignment with safety standards
• Collaborate with leadership on program operations, budgeting, and process improvement initiatives
• Lead and participate in quality improvement efforts, including team meetings and performance initiatives
• Support recruitment, onboarding, and training of clinical support staff
• Promote a culture of compassionate, culturally responsive, and patient-centered care

Requirements, Skills, Knowledge and Expertise

• Practical Nursing Certificate required
• Associates/Bachelor's degree in nursing preferred

• At least two (2) years' experience preferred
• LPN with experience in supervision, care management or equivalent considered with approval from Vice President of Primary Care Operations
• Working Knowledge of medical terminology, procedures, and equipment required

• RN or LPN license in Missouri required


You'll be a great fit for this role if you:

• Thrive in a leadership role while still enjoying hands-on clinical work
• Bring a collaborative, team-first mindset and enjoy mentoring others
• Are highly organized and able to manage multiple priorities in a fast-paced setting
• Have a strong understanding of clinical operations, compliance, and quality standards
• Communicate clearly and effectively with both staff and patients
• Are passionate about improving access to care and supporting the health and well-being of underserved communities

About Compass Health Network

About Compass Health Network

Compass Health Network is a nonprofit organization dedicated to delivering accessible, high-quality care throughout Missouri. We provide a comprehensive range of integrated services, including behavioral health, substance use treatment, primary care, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), Compass Health is uniquely positioned to meet the complex and evolving needs of the communities we serve.

Our network includes Royal Oaks Hospital and Adapt of Missouri, allowing us to expand our impact and reach across the state. Each part of our organization contributes to our mission: Inspire Hope. Promote Wellness.

Adapt of Missouri, a subsidiary of Compass Health Network, has been serving the St. Louis metropolitan area since 1982. While Adapt operates as a for-profit organization, it shares our commitment to providing high-quality, person-centered mental health services. Adapt specializes in community-based support for adults with mental health conditions, focusing on recovery-oriented services such as psychosocial rehabilitation and case management that foster independence and meaningful community engagement.

Royal Oaks Hospital serves all acute behavioral health care inpatient needs for children and adolescents 24 hours a day, 7 days a week. Our multi-disciplinary team continually strives to set the standards in patient safety and are committed to providing the highest quality of care. Royal Oaks Hospital believes in the health and wellbeing of our patients and it shows in the care they receive each and every day.

Why Join Us?

Whether you're joining Compass Health Network or Adapt of Missouri, you'll become part of a dedicated, mission-driven team committed to transforming lives through compassionate, innovative care. We foster a supportive, collaborative environment where your work is valued and your professional growth is encouraged.

We offer:

• Competitive Benefits
• Opportunities for career advancement
• Personal and professional development
• Licensure supervision
• Tuition reimbursement & scholarships
• Employee Assistance Program (EAP)
• Wellness program with Xponential access
• Generous paid time off and holidays
• National Health Service Corp loan repayment eligibility*

*Please note: While Compass Health Network is eligible for the National Health Service Corps (NHSC) Loan Repayment Program, positions with Adapt of Missouri are not eligible due to its for-profit status.

Your Career, Your Impact

Whether you're beginning your career or looking to take the next step, you'll find purpose and opportunity with us. Join a team where your skills and compassion make a meaningful impact-every single day.

Ready to make a difference? We'd love to hear from you!

Equal Opportunity Statement
Compass Health Network is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

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