Office Supervisor - Dental
Compass Health Network

Office Supervisor - Dental

Department: FQHC-Specific Administration

Employment Type: Full Time

Location: Columbia - Keene Street

Reporting To: Gabrielle Zaghi Johnson

Compensation: $22.76 / hour

Description

Lead Front Office Operations That Help Patients Smile-Literally and Figuratively

Full-time, benefit eligible position. The schedule is Monday - Friday 7:45am-4:15pm.


If you're passionate about exceptional patient service and have a knack for keeping dental front office operations running smoothly, this is your chance to make a meaningful impact. As the Dental Office Supervisor, you'll be an essential part of our integrated care team, ensuring efficient, welcoming experiences for patients and supporting front office staff across our dental clinics.

This leadership role is perfect for someone who thrives in a fast-paced setting and is ready to support a team delivering compassionate dental care to rural and underserved communities.

This is a great opportunity for someone who:

• Enjoys managing front desk operations in a dental clinic setting
• Is highly organized and proactive in resolving issues before they escalate
• Leads by example and finds fulfillment in coaching and supporting others
• Wants to work in a mission-driven environment focused on community wellness

Key Responsibilities

• Lead and support front desk operations to ensure efficiency, accuracy, and an excellent customer experience
• Supervise Customer Relations Specialists, provide coaching, conduct performance evaluations, and assist with staff scheduling
• Ensure adherence to protocols, maintain a goal-oriented work environment, and collaborate with the Regional Office Manager on staffing and onboarding
• Support financial accuracy by verifying payment posting, reviewing batches, completing deposits, and preparing reports
• Serve as the first point of contact for resolving escalated patient concerns and operational issues
• Review sliding fee paperwork and ensure appropriate processes are followed
• Provide backup coverage when needed, including phones, scheduling, registration, collecting co-pays, and verifying patient paperwork and insurance
• Monitor office efficiency and patient flow, providing updates and recommendations to the Regional Office Manager
• Maintain confidentiality, follow HIPAA guidelines, and participate in required meetings and trainings
• Travel to additional locations to support operations as needed
• Oversee timecard management, performance development/AIM processes, and progress toward departmental goals

Education, Requirements, Skills, Knowledge and Expertise

High School/GED required

QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
• At least two (2) years experience as a front office staff member in a medical, behavioral, or administrative setting preferred
• Supervisory experience preferred
• Experience with a multi-line phone system and professional phone skills preferred
• Knowledge of Microsoft Office Suite preferred
• A valid, unrestricted driver's license and agency established minimum automobile coverage required

You'll Be a Great Fit for This Role if You:

• Have a background in dental or healthcare front office settings
• Enjoy creating a positive and organized environment for both patients and staff
• Are confident managing schedules, processes, and payment workflows
• Can remain calm and compassionate in high-pressure or escalated situations
• Believe that excellent customer service is essential to quality care
• Are passionate about expanding access to dental health services in underserved communities

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About Compass Health Network

About Compass Health Network

Compass Health Network is a nonprofit organization dedicated to delivering accessible, high-quality care throughout Missouri. We provide a comprehensive range of integrated services, including behavioral health, substance use treatment, primary care, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), Compass Health is uniquely positioned to meet the complex and evolving needs of the communities we serve.

Our network includes Royal Oaks Hospital and Adapt of Missouri, allowing us to expand our impact and reach across the state. Each part of our organization contributes to our mission: Inspire Hope. Promote Wellness.

Adapt of Missouri, a subsidiary of Compass Health Network, has been serving the St. Louis metropolitan area since 1982. While Adapt operates as a for-profit organization, it shares our commitment to providing high-quality, person-centered mental health services. Adapt specializes in community-based support for adults with mental health conditions, focusing on recovery-oriented services such as psychosocial rehabilitation and case management that foster independence and meaningful community engagement.

Royal Oaks Hospital serves all acute behavioral health care inpatient needs for children and adolescents 24 hours a day, 7 days a week. Our multi-disciplinary team continually strives to set the standards in patient safety and are committed to providing the highest quality of care. Royal Oaks Hospital believes in the health and wellbeing of our patients and it shows in the care they receive each and every day.

Why Join Us?

Whether you're joining Compass Health Network or Adapt of Missouri, you'll become part of a dedicated, mission-driven team committed to transforming lives through compassionate, innovative care. We foster a supportive, collaborative environment where your work is valued and your professional growth is encouraged.

We offer:

• Competitive Benefits
• Opportunities for career advancement
• Personal and professional development
• Licensure supervision
• Tuition reimbursement & scholarships
• Employee Assistance Program (EAP)
• Wellness program with Xponential access
• Generous paid time off and holidays
• National Health Service Corp loan repayment eligibility*

*Please note: While Compass Health Network is eligible for the National Health Service Corps (NHSC) Loan Repayment Program, positions with Adapt of Missouri are not eligible due to its for-profit status.

Your Career, Your Impact

Whether you're beginning your career or looking to take the next step, you'll find purpose and opportunity with us. Join a team where your skills and compassion make a meaningful impact-every single day.

Ready to make a difference? We'd love to hear from you!

Equal Opportunity Statement
Compass Health Network is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

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