Part-Time Care Coordinator, Residence Life
Indiana University

Department

RESIDENCE LIFE (BL-RSLF-IUBLA)

Department Information

Indiana University (IU) Bloomington is a public research institution with a total enrollment of over 48,000 students and top academic programs across a range of disciplines. With Big 10 sports, more than 900 student organizations, a vibrant artist community, and plenty of other opportunities for involvement, IU is a campus full of energy and life.

The Office of Student Life, which includes Residence Life, 1 of the 38 departments, is focused on building a strong foundation to ensure every student's IU experience is positive, safe, healthy, and meaningful. The Office of Student Life staff aims to help students navigate their time at IU and provide the tools they need to succeed in school and beyond. Students are our priority, and their health, safety, and overall well-being are our core mission.

Resident Life houses approximately 12,000 students, predominately first-year students, in 19 resident centers. Most of the centers are traditional residence halls. In addition to our resident centers, we have 19 Living Learning Centers and Thematic Communities. We are committed to providing a holistic experience for every student. Part of that commitment entails helping students to be actively involved and gain that sense of belonging as they explore the wide range of campus resources and activities.

Job Summary

IU takes a student-centered, educational, and developmental approach when working with students. The care coordinator position plays an essential role in the Residence Life Care and Conduct team. This position is

Department Specific Responsibilities

• Responsible for tracking all care cases with special emphasis on the moderate and elevated student cases.
• Ensures that someone has contacted a student assigned to a care case within specified time frames.
• Works with the Residence Life Care and Conduct team and other Residence Life staff, such as resident assistants, student graduate assistants, and/or student development coordinators.
• Interface with students, parents, and campus partners as needed.
• Assigns care cases to staff within the residence centers.
• Monitors and audits cases. Completes analytics reports as required.
• Provides staff with a time frame and specific tasks based on the National Association for Behavioral Intervention and Threat Assessment (NABITA) Rating that is assigned by the Student Care and Resource Center team.
• Follows up with residence center staff as needed to ensure they are on track with response timeframes and completing the specified tasks.
• Transfers case notes from cases to the Care Team agenda spreadsheet in preparation for the weekly Care Team meetings.
• Closes cases as needed.
• Makes direct connections with students to expedite or fill service gaps, ensuring a care connection with each student. This may be through phone calls, emails, and sending resource letters.
• Becomes proficient in Maxient to navigate cases, fulfill audits and meet other job expectations.
• Meets 1-on-1 with the Residence Life Associate Director weekly for case consults and to address other needs of the position.
• Consults with Residence Life Associate and/or Assistant Director to address cases.
• Works with the Residence Life Associate Director of Care and Conduct and the Residence Life Associate Director of Center Management to prepare for the weekly Care Team Meetings.
• Attends required staff and campus partner meetings.
• Facilitates training for Residence Life and other campus partners.
• Fulfills other assignments as needed to further support Residence Life Care and Conduct team and Office of Student Conduct staff.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in student affairs, social work, counseling, public health, education, or related field.

Preferred

• Master's degree in higher education, student affairs, or related field.

WORK EXPERIENCE

Required

• 1 year of experience in social work, counseling, public health, education, or related experience.

SKILLS

Required

• Strong written and verbal communication skills in English.
• Ability to quickly learn and effectively use web-based applications and systems.
• Proven ability to handle confidential and sensitive information with discretion.
• Proficiency in Microsoft Word and Excel.
• Ability to effectively use email and other standard workplace communication tools.
• Demonstrates accuracy and attention to detail, even in high-pressure situations.
• Ability to manage multiple priorities simultaneously and meet strict deadlines.
• Strong time management and priority-setting skills.
• High level of professionalism and dependability.
• Commitment to delivering high-quality work.
• Flexibility and adaptability in a fast-paced, evolving environment.
• Willingness to continuously learn and build knowledge within the area of specialty.
• Effective conflict resolution and interpersonal skills.
• Commitment to supporting student success.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of moving around in an office environment and on the campus. The person in this role must be able to perform the essential functions with or without accommodation.

Additional Information

This position is not open to students.

Work Location

Bloomington, Indiana.

This is an in-person position.

Advertised Salary

$23.25 - $24.25 per hour, based on education and qualifications

Work Hours

20-24 hours a week

Primary workdays will be Monday-Wednesday.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Employee

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support
Telephone: 812-856-1234

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