Patient Serv. Coord. III
Partner's Healthcare

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Massachusetts General Hospital - Physical and Occupational Therapy Department is seeking Patient Service Coordinators to join the MGH - Outpatient Physical Therapy Team as a Patient Service Coordinator at the MGH Bostonlocation.

Are you the type of person who excels at thinking on your feet, using good judgment and driven to provide excellent customer service? Do you value developing relationships with patients? Do you enjoy managing several tasks at once and solving problems creatively? Do you feel pride in a job well done? If so, this may be the position for you.

Patient Service Coordinator (PSC), a position responsible for greeting patients, processing co-pays and exceptional schedule management for a dynamic therapy practice. PSCs make future appointments for patients, ensuring that the physical and occupational therapists schedules are full. This is a great opportunity for someone who enjoys interacting with patients and being a part of a large team-oriented practice.

Candidates should have the flexibility to deal with problems as they arise and to quickly create and adjust to new priorities as needed.

Both patients and therapists sometimes run into scheduling problems and need someone to help move appointments to make the most efficient use of everyone's time. That's why candidates must be able to manage several tasks at once, use good judgment to solve problems creatively and recognize that they play a valuable role in positive patient and staff experiences.

We have a full-time opening for a qualified applicant, meaning only those individuals with a proven track record of exercising good judgment, managing several tasks at once, and handling constantly changing priorities in a positive, professional environment.

Our hospital-based practice at the MGH Boston location:

15 Parkman Street Boston (Wang Ambulatory Care Building)
Full time Onsite
Monday -Friday
8am to 4:30pm

Qualifications

If you meet all our requirements and are interested in joining the MGH team, please email your resume here. We look forward to hearing from you. But first, please make sure you have the following:

High school diploma required

Attention to detail and the ability to multi-task

A flexible, upbeat personality and top-notch communication skills

Strong customer service orientation and the ability to interact with diverse groups of patients and therapists

A proven track record of exercising good judgment and handling constantly changing priorities in a positive, professional environment -

Proficiency in Microsoft Office applications, experience with EPIC preferred

The desire to cultivate personal relationships with patients, staff and co-workers Only candidates who meet all these requirements will be considered.

Additional Job Details (if applicable)

"Starting rate for this position is $22hr for experienced candidates"

Remote Type

Onsite

Work Location

15 Parkman Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range
$19.37 - $27.71/Hourly

Grade
4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.