Performance Improvement Coordinator
The Jewish Board

PURPOSE:

The Kaplan House (Manhattan) provides therapeutic and support services to adolescent's ages 17-21 who are referred to us through ACS and the Juvenile Justice system. Our residents have experienced significant trauma, resulting in behavioral, emotional, and functional/ development issues. Kaplan House offers an extensive independent living skills program, including vocational preparation, and educational services that assists youth towards reaching independence.

POSITION OVERVIEW:

The CPI Coordinator will be responsible for overseeing the quality of care at Kaplan House, in addition, he/she will be the Facilitator for the FTC's for clients of the program regardless of location.

KEY ESSENTIAL FUNCTIONS:

• Monitor and assist with implementing on-going CPI activities including a systematic quality improvement plan which identifies program strengths and weakness.
• Act as Liaison with the Evaluation and Review staff at JBFCS Headquarters as well as other regulatory bodies including Justice Center, OCFS, APA,etc.
• Continually evaluate organizational needs including periodic review of Program Policies and Procedures
• Oversee and coordinate program efforts regarding meeting regulatory mandates including evaluation tools such as PAMS and bimonthly Scorecard, and the improvement in such.
• Oversee and coordinate efforts in preparation of audits and accreditation process; this includes follow-up for any correction action that needs to occur.
• Help ensure quality of case records.
• Track and oversee proper documentation of events and incidents.
• Lead monthly CPI meeting and necessary follow-up
• Will provide weekly supervision to the CPI Coordinators.
• Conduct periodic resident satisfaction surveys
• Track and monitor training attendance
• Facilitate FTC's (Family Team Conferences), as needed.
• Oversee and coordinate collection of materials as related to investigations in the program, this includes reviewing camera footage, incident reports, scheduling interviews etc.
• Act as a backup for intakes as well as for processing replacements in the placement module.
• Other tasks as assigned.

Additional tasks:

• Lead monthly CPI meeting and necessary follow-up
• Conduct periodic resident satisfaction surveys
• Track and monitor training attendance
• Facilitate FTC's
• Oversee and coordinate collection of materials as related to investigations in the program, this includes reviewing camera footage, incident reports, scheduling interviews etc.
• Act as a backup for intakes as well as for processing replacements in the placement module.
• Other tasks as assigned.

Team Process:

• Participates in weekly administrative meetings
• Participates in regular staff meetings and trainings. May be asked to travel to offsite meetings and trainings

CORE COMPETENCIES for the position include:

• Willingness to work with children/adolescents living with the impact of trauma and experience mental health challenges
• Compassion and respect for vulnerable individuals
• Patience and understanding for the sometimes-slow process of stabilization and recovery
• Excellent youth engagement skills
• Strong verbal and written communication skills
• Attention to detail

EDUCATIONAL/TRAINING REQUIRED:

• BA minimum: Master's degree preferred (or working towards).
• Experience with Residential Care preferably with Adolescents.
• Driver's License required to meet all insurance requirements.

EXPERIENCE REQUIRED/LANGUAGE PREFERENCE:

• Bilingual, Spanish, Creole, French, preferred.

COMPUTER SKILLS REQUIRED:

• Working knowledge of Microsoft Office, Outlook and Word.
• Connections experience preferred.
• Aptitude for learning new systems and application software.

VISUAL AND MANUAL Dexterity:

• The candidate should be able to read paper and electronic documents and perform data entry in various completer programs.

WORK ENVIRONMENT/PHYSICAL EFFORT

• Ability to navigate stairs
• Ability to respond to crisis
• Attend off site meetings, as needed

If you join us, you'll have these great benefits:

• Generous paid time off in addition to paid agency holidays and 15 sick days
• Affordable and high-quality medical/dental/vision plans
• Tuition assistance and educational loan forgiveness
• Free continuing education opportunities
• 403(b) retirement benefits and a pension
• Flexible spending accounts for health and transportation
• 24/7 Accessible Employee Assistance Program
• Life and disability insurance
• Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee

Who we are:

The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.

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