Platform Support Engineer
Computershare

JOB DESCRIPTION

Location: Canton, MA

In this position, you'll be based in the Canton office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare has an exciting opportunity for a permanent full-time Platform Support Engineer to join our Technology Operations department within our Computershare Technology Services (CTS) team.

A role you will love

As the Platform Support Engineer, you will ensure the seamless operation, deployment, and continuous improvement of both on-premises and cloud platforms. By collaborating with development, operations, and security teams, you will drive automation, standardization, and innovation across our technology stack.
You will also be central to maintaining high service availability, supporting internal projects, and delivering robust, scalable solutions that align with business objectives and customer needs. You will be empowered to identify and implement process improvements, contribute to strategic initiatives, and advance your technical expertise through ongoing learning and certification opportunities. You will also leverage modern cloud platforms, CI/CD pipelines, and ITIL-based service management practices.

Other key responsibilities include:

• Maintaining and deploying the software across our environments
• Managing build and deployment platforms to help drive towards continuous delivery
• Contributing to practices and strategies to support cloud native goals
• Managing appropriate Windows Server Environments, Cloud platforms, SSL Certificates and Citrix ADC Configuration, as well as the delivery of internal projects
• Contributing to the technology stack by enhancing existing processes, with a focus on automation
• Contributing to the production of high quality, relevant documentation including process documents, knowledge base articles, cheat sheets, and other technical reference materials
• Closely collaborating with technology teams to deliver robust applications and services, as well as with operational teams to support them
  

What will you bring to the role?

• 2+ years' experience working as a Platform Support Engineer or similar role
• Proven ability to troubleshoot and proactively find solutions
• Experience with Windows Server, Cloud Platforms (preferably Azure) and Scripting (ideally PowerShell)
• Experience with the Microsoft .NET Stack, NLB Concepts, preferably Citrix ADC (NetScaler), CI/CD Tooling and Kubernetes

Bonus points if you have:

• Experience with ADO, Docker and/or Terraform
• Strong proficiency with Automation Concepts and Tooling

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture

Health and wellbeing rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental and vision plans

Invest in your future with 401k matching, setting aside salary to purchase shares in our company and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

Compensation. The typical base pay range for this role is $75,000-$106,000.

Computershare will use data analytics and artificial intelligence systems to help recruiters analyse and assess candidate and application information. These systems make our application and review process more efficient and assist our team in identifying candidates based on professional qualifications, skills and experience commensurate with the role applied for. All outputs from the systems are evaluated by our recruiters and are not the sole source of whether to consider a candidate for employment.

#LI-Hybrid

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

ABOUT THE TEAM

Our Technology Services team is a place where new ideas and approaches are welcomed, and every individual is equipped and empowered to create change. We're a rapidly evolving and diverse global business and there is always something to learn, opportunities to explore and a broad range of career paths to progress along.

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