Primary Care Practice Manager
University of Maryland Medical System

Company Description

University of Maryland Upper Chesapeake Health (UMUCH) is geared to professionals who are serious about learning and progressing in an encouraging setting where teamwork is a way of life. Our employees take great pride in the culture they've helped to create, which exemplifies our core values built on trust, safety and respect. Our people know that great care and a positive attitude mean healthy patients and a happy work environment. Enjoy a healthy work-life balance in the welcoming community of UMUCH.

Named one of "Best Places to Live in Maryland", the Bel Air community boasts a diverse population, excellent schools, low crime rate, great neighborhoods, recreational options, shopping and dining. Enjoy a relaxed lifestyle with easy access to numerous cultural and professional sporting offerings in major metro areas (Philadelphia, Baltimore, and D.C.). With close proximity to the ocean to the east, and the mountains to the west, Harford County offers an abundance of outdoor activities such as hiking, biking, golfing, sailing, fishing, water activities, camping, and more!

Harford County, Maryland currently ranks in the top 10% Nationally for:

Best Counties for Families

Best Counties for Outdoor Activities

Counties with Best Public Schools

Best Counties to Live In

The University of Maryland Medical System (UMMS) is a university-based regional health care system focused on serving the health care needs of Maryland. As one of the largest private employers in the state, University of Maryland Medical System's 28,000 employees and 4,000 affiliated physicians provide primary and specialty care in more than 150 locations and at 13 hospitals.

Be part of a rich tradition of Medicine while shaping the future of care delivery.

UMMS hospitals and health care facilities are equal opportunity employers and proud of an environment of diversity.

Job Description

Under general direction, the Practice Manager is responsible for the operational management of one or more practice sites. The Practice Manager assumes responsibility for ensuring the cost-effective delivery of quality patient care. The incumbent will remain abreast of financial and operational growth goals for the department/practice and strategizes for continued improvement in operating and financial performance. In conjunction with UCH Medical Group leadership, the Practice Manager plays a strategic role in driving the operational efficiency and strategic plans for the practice(s). This role will report directly to the Director of Operations.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Leadership
  • Drives the accomplishment of facility's operational goals as well as short and long term strategic plans
  • Facilitates communication among physicians, staff and administration establishing a climate that encourages teamwork and promotes collegial collaboration among all team members.
  • Participates as a leader or member of various committees as directed by leadership.
  • Establishes and implements, communicates and enforces policies and procedures that address daily operations of the practice including communication of any program or policy changes.
  • Oversees the maintenance of the facility, assuring a safe, clean and pleasant environment for patients and staff. Negotiates and manages leases and space issues.
  • Works closely with medical staff to make practices more efficient and effective through application of practice management analysis.
• Human Resources
  • Interviews, and selects high quality candidates, and trains new staff members
  • Appropriately on-boards staff, following EEOC guidelines, background and reference checks, etc.
  • Mediates or assists in the mediation of conflicts, differences and misunderstandings between and amongst patients, staff and physicians. Identifies potential problem areas and proactively address issues.
  • Facilitates the functioning of a multi-disciplinary team; promotes staff input into decisions affecting the practice.
  • Ensures practice has properly trained staff in sufficient numbers to provide effective and efficient staff coverage at all times, including back up plans for sick leave and vacation.
• Evaluates and improves staffing and expectations to eliminate and/or reduce backlogs.

• Management
  • Manages employee performance for direct reports including:
    • Provides ongoing feedback and coaching. Completes formal performance reviews. Maintains employee records in system.
    • Identifies and addresses performance and behavioral problems of staff; counsels and disciplines according to policy on corrective action.
    • Recognizes and rewards performance.
  • Evaluates and identifies staff development needs and plans and implements training based on those needs.
  • Ensures staff is prioritizing work appropriately.
  • Interviews and selects high-quality candidates and trains new staff members
• Financial
  • Provides input for the development of budget and financial goals. Gathers data and writes justifications for personnel, capital expenditures for equipment and supplies.
  • Controls utilization of fiscal resources. Evaluates, identifies and makes recommendations for improving cost-effective delivery of care.
  • Identifies equipment requirements for departments; researches for ordering of equipment and supplies and makes recommendations.
  • Interfaces with Revenue Cycle Team for billing and collections agency and oversees charging, coding and fee tickets/department/practice and plan for continued improvement in operating and financial performance.
  • Ensures complete and accurate claims.
  • Works collaboratively with the medical leadership to ensure budget and financial goals are met.
  • Creates action plans to ensure budget variances are appropriately identified and corrected.
• Operations
  • Oversees and optimizes the utilization of practice management systems, applications and electronic records
  • Audits, reviews and updates policies and procedures
  • Oversees the maintenance of required department records.
  • Assists in the collection of statistical data
  • Assures proper functioning of necessary equipment, including preventive maintenance and quality control.
  • Performs other duties as assigned.

Qualifications

Education and Experience

• Bachelor's degree in a clinical or administrative field preferred.
• Master's degree in business or healthcare administration preferred.
• Two (3) or more years of supervisory experience in a healthcare setting is required.
• Two (3) years of experience in one or all of the following: direct supervision of administrative and/or clinical staff; physician practice billing, coding, quality assurance, and experience in the relevant area for the assigned department/care center/practice.
• Physician practice supervisory experience preferred.

Knowledge, Skills and Abilities

• Strong operations and leadership skills required.
• Ability to analyze satisfaction, financial and operational data and develop plans for improvement.
• Knowledge of laws and medical terminology relating to the management and operations of physician practices.
• Ability to demonstrate diplomacy in communication and conflict resolution techniques.
• CPT, ICD-9/ICD-10 and HCPCS coding (for care center managers)
• Ability to partner and collaborate with physician leadership and work effectively with providers and physician site leadership.
• Excellent verbal and written communication skills.
• Ability to implement department policies and procedures and ensure adherence.
• Computer literacy skills required in Microsoft Word, Excel, Outlook and Power Point.
• Excellent organizational skills.
• Excellent customer service skills.
• Ability to travel to multiple sites

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:
Pay Range: $33.40 - $50.13
Other Compensation (if applicable):

Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at careers@umms.edu.

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