Relationship Manager I
Computershare

JOB DESCRIPTION

Location - Wilmington, DE , Hybrid

In this position, you'll be based in the Wilmington office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

We are an industry leader in corporate trust solutions providing innovative products and market expertise to our diverse client base, which includes major corporations in the private and public sectors as well as governments and institutions. With a best-in-class reputation built on our high-touch approach to client service welookingfor people to join us and be a part of our exciting future as one of the top corporate trust firms in North America.
If you have a passion for customer service and sales, with a desire to be part of a globally diverse organization, then you need look no further for your next opportunity!

A role you will love

As our Relationship Manager I, you will develop and maintain strong customer relationships for small to midsized accounts within our Commercial Mortgage-Backed Securities (CMBS). You will be the primary point of contact for clients and provide proactive communication and consultation. You will partner with internal stakeholders to deliver effective Corporate Trust products and services to your client(s).

Asset Backed Securities (ABS) is part of Computershare Corporate Trust (CCT). ABS is a leading service provider to non-mortgage sectors, ABS provides trust services, cash and information processing, backup servicing and safekeeping to clients participating in the following markets: securitization, warehouse/conduit programs, secured financings, asset based transactions and Life Settlements.

Some of your key responsibilities will include:
• This individual will be responsible for developing and maintaining strong customer relationships for large and critical/complex accounts.
• Ongoing administration of accounts in accordance with applicable documents, state and federal law, and internal policies and procedures.
• Providing primary client contact, proactive communication and consultation, and coordination with internal partners for the effective delivery of CCT products and services;
• ensuring customer satisfaction through designing and implementing a relationship plan that meets customer needs.
• Duties include representing CCT in developing and maintaining client relationships; selling and promoting CCT products and services to existing clients;
• contractual document review, negotiation, and management of BSA/AML activities including periodic review; manage outstanding fee receivables, negotiate the supplement/amendment process.
• Participate in in-person client visits.
• May participate in closing of deals.

What will you bring to the role?

We are a global business with an entrepreneurial spirit, and we are proud of that. What that comes with this is a fast-paced environment and lots of change so you will be resilient in nature and able to adapt quickly and embrace the pace of change we often work at.
As an expert in customer service and sales with a focus on client success, you will be the guiding hand as we deliver solutions to our Corporate Trust accounts.

Other key skills required for the role include:

• Delaware relationship/client management experience. Familiarity with Delaware Statutory Trusts.
• Minimum of 4 years of financial services, corporate trust services or account management required
• Strong analytical skills with high attention to detail and accuracy
• Experience reading and interpreting complex legal documents
• Ability to work independently, proactively, innovatively, and creatively, while exercising sound judgment

Rewards designed for you

Parental Leave. We offer paid parental leave, flexible working and a caring and inclusive culture.

Health and Wellbeing. Ourhealth and wellbeing rewards can be tailored to support you and your family, even your pets. These include medical, dental, vision and a wellness reimbursement.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Save for your future. We will support you along your retirement savings journey with 401k matching and tax-advantaged flexible spending plans that include healthcare, dependent care and commuter.

Income protection. To ease concerns when the unexpected occurs our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.

Employee Share Plan. Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

Compensation. The base pay range for this role is $67,000 - $84,000. This base pay range is a national average and may not be applicable to all locations.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

ABOUT THE TEAM

We're a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers, and governments and institutions. Our organisation offers a broad range of services with a best-in-class reputation built on our high-touch approach to client service. We're lookingfor people to join us and be a part of our exciting future as one of the top corporate trust firms in North America.