Senior Manager, Professional Services (PMO)
symplr

Overview
The Senior Manager, Professional Services leads the Project Management Office within symplr's Services organization and is accountable for the performance, maturity, and strategic direction of the project management discipline. This role oversees a portfolio of complex customer programs, drives delivery excellence through standards and governance, and partners with senior leaders across Product, Services, and Customer Success to ensure predictable, high-quality execution.
Duties & Responsibilities

• Oversee delivery performance across the Services portfolio, ensuring consistent, high-quality execution and strong customer outcomes across multiple product lines
• Provide senior-level guidance, coaching, and escalation support to Project Managers navigating complex client scenarios and high-visibility engagements
• Partner with senior leaders across symplr to align delivery expectations, improve cross-team workflows, and strengthen end-to-end customer experience
• Own the evolution of PMO standards, delivery methodologies, and governance frameworks to improve predictability, efficiency, and scalability
• Define, monitor, and report on PMO KPIs including utilization, revenue performance, resource allocation, and project cycle times, using insights to drive operational improvement
• Build a high-performing PMO through structured coaching, career development, and performance management
• Provide guidance and feedback to encourage and promote team member's success and growth through regular developmental conversations
• Serve as the primary advocate for PMO practices and governance, ensuring adoption and alignment across the Services organization
• Contribute to and influence strategic initiatives that shape Services operations, delivery models, and organizational effectiveness.
• Lead, monitor, and communicate strategic initiatives to the team and key stakeholders
• Perform other duties as assigned

Skills Required

• Hold a bachelor's degree or equivalent experience
• Bring seven or more years of experience in project or program management within enterprise software or services organizations, including three or more years leading people or project teams
• Demonstrate expertise in project delivery, portfolio oversight, and PMO governance within a matrixed, fast-paced environment
• Show advanced proficiency with Microsoft Office, particularly Excel, to support forecasting, reporting, and operational analysis
• Apply strong leadership, communication, and stakeholder-management skills to influence outcomes across technical and non-technical teams
• Use advanced analytical and critical-thinking skills to diagnose delivery challenges, interpret performance data, and drive operational improvements
• Navigate conflict, escalations, and complex customer situations with confidence and sound judgment
• Influence and guide customers and internal stakeholders at all levels with clarity, professionalism, and strategic insight

Desired Skills and Qualifications:

• Exposure to AI-enabled tools or platforms used in project management, resource planning, forecasting, or delivery optimization
• Experience working in healthcare technology or other regulated industries where compliance, data sensitivity, and workflow complexity shape project delivery

MinUSD $120,000.00/Yr. MaxUSD $140,000.00/Yr.

---