Senior Salesforce Administrator
Ecore International

At Ecore, we transform reclaimed rubber into innovative performance surfaces that protect people and the planet. Our products power everything from playgrounds and gyms to hospitals, courts, and even rockets-helping people in motion be their strongest, healthiest selves. As a high-growth, sustainability-driven company, we're leading the way in circular innovation by keeping rubber out of landfills and turning waste into wellness, safety, and performance. We're excited to find individuals who are eager to be part of a team that's driving global impact through innovation, sustainability, and purpose.

Location: 715 Fountain Avenue, Lancaster, PA 17601
Candidates must be legally authorized to work in the United States without current or future visa sponsorship. Sponsorship is not available for this position. U.S. citizens and individuals authorized to work in the U.S. without employer sponsorship are encouraged to apply.

Pay- Based upon experience conversation starting at $110k

We are seeking an experienced Senior Salesforce Administrator to serve as the strategic owner of our Salesforce platform and CRM ecosystem. This role is ideal for someone who thrives at the intersection of technology and business, leveraging Salesforce to drive organizational effectiveness, improve business processes, and enable data-driven decision-making across the enterprise.

This is not a hands-on development role. Rather, we're looking for a Salesforce expert who can own the platform, partner with stakeholders across the organization, design scalable solutions, and maximize the value of Salesforce through configuration, automation, governance, and process optimization.

The ideal candidate possesses deep Salesforce expertise, exceptional business acumen, and the ability to communicate effectively with stakeholders at all levels, from end users to executive leadership.

What You'll Do

Salesforce Platform Ownership

• Own the overall health, performance, governance, and long-term roadmap of the Salesforce environment.
• Manage users, security, profiles, roles, permissions, and data governance practices.
• Serve as the primary Salesforce administrator and Tier 2/Tier 3 escalation point for CRM-related issues.
• Ensure platform scalability, stability, and alignment with business priorities.

Business Partnership & Enterprise Collaboration

• Act as a trusted advisor to Sales, Customer Experience, Marketing, IT, and executive leadership teams.
• Lead discovery sessions, gather requirements, and translate business needs into scalable Salesforce solutions.
• Partner across the enterprise to identify opportunities for process improvement, automation, and operational efficiency.
• Drive stakeholder alignment while balancing immediate business needs with long-term platform sustainability.
• Communicate effectively with both technical and non-technical audiences, influencing decisions without direct authority.

Solution Design & Automation

• Design and implement scalable Salesforce configurations, workflows, validation rules, and advanced Flow automations.
• Leverage Salesforce capabilities to solve business challenges and improve user productivity.
• Lead enhancements across Sales Cloud, Service Cloud, Agentforce, and customer-facing portal experiences.
• Partner with development and integration teams where custom solutions are required, while maintaining ownership of solution design and business outcomes.

Integrations, Data & Reporting

• Oversee integrations between Salesforce and enterprise systems, including ERP platforms, APIs, portals, and iPaaS solutions such as Workato.
• Ensure data integrity, consistency, governance, and quality across connected systems.
• Design and maintain reporting frameworks, dashboards, and KPI visibility for leadership.
• Support initiatives involving Salesforce Data Cloud, AI capabilities, and advanced analytics.

Leadership & Continuous Improvement

• Establish and maintain Salesforce standards, best practices, and documentation.
• Lead release management, change management, and user enablement efforts.
• Drive user adoption through training and continuous improvement initiatives.
• Mentor junior administrators and support resources as applicable.
• Lead Salesforce projects from intake through delivery and measure business impact.

What We're Looking For

Required Qualifications

• 6+ years of Salesforce Administration experience in enterprise environments.
• Salesforce Administrator Certification required.
• Strong expertise in Salesforce administration, including:
  • Flow Automation
  • Security & Permissions
  • Reporting & Dashboards
  • Data Management & Governance
  • Sales Cloud
  • Service Cloud
• Proven ability to own and optimize a Salesforce ecosystem across multiple business functions.
• Experience supporting platform integrations and understanding API-based architectures.
• Strong business analysis and requirements gathering experience.
• Excellent communication skills with the ability to engage stakeholders across the entire enterprise.
• Bachelor's degree or equivalent combination of education and experience.

Preferred Qualifications

• Salesforce Advanced Administrator certification or additional Salesforce certifications.
• Experience with Agentforce, Data Cloud, AI capabilities, and advanced analytics.
• Experience with Manufacturing Cloud, Experience Cloud, or customer portals.
• Experience with Workato or similar iPaaS integration tools.
• Familiarity with ERP integrations and enterprise data flows.
• Experience leading Salesforce enhancements, rollouts, or transformation initiatives.

Key Success Factors

The successful candidate will:

• Take ownership of Salesforce as a critical enterprise platform.
• Understand how to strategically leverage Salesforce capabilities to solve business challenges and drive growth.
• Build strong relationships across departments and communicate effectively with stakeholders at all organizational levels.
• Balance tactical execution with long-term platform vision and governance.
• Drive adoption, process improvements, and measurable business outcomes through effective CRM leadership.

Work Environment

This role operates in a professional office, remote, or hybrid environment and works closely with cross-functional teams including Sales, Customer Experience, Marketing, IT, and executive leadership. Occasional after-hours support may be required during platform releases, upgrades, or critical business initiatives.

What we offer you:

• Competitive medical, dental, vision, and prescription insurance coverage
• 401k with a company match
• PTO Hours are accrued from Day 1
• Tuition reimbursement
• Opportunities for development and internal promotions
• Two minute walk to eco-friendly public transportation from rabbittransit

Sometimes the best jobs get missed because people think they don't have what it takes. At Ecore, we know hard work, reliability, and a good attitude matter most. No matter your background, experience, or where you've come from, if this job sounds like something you'd be proud to do, we're excited to meet you.

Ecore International is an equal opportunity employer. (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

NOTICE TO PROSPECTIVE APPLICANTS: Ecore International and its subsidiaries participate in the E-Verify program. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer will provide the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. If, after an applicant has been extended and accepted an offer of employment, the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including withdrawal of the offer of employment or terminating your employment. Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, this employer may use E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.

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