Senior Specialist, Client Operations
Slalom, LLC

Role Summary

The Senior Specialist, Client Operations, plays a critical role in executing, and tracking high-impact client engagement experiences that support Slalom's growth strategy.

This role partners closely with Market Leadership, Sales, Marketing, and Operations to deliver thoughtful "surprise and delight" moments, manage client experience campaigns in Salesforce, and coordinate small-scale client events. The Senior Specialist brings operational rigor, strong judgment, and attention to detail to ensure every client touchpoint is intentional, well-executed, and measurable.

This is a highly collaborative role requiring both strategic coordination and hands-on execution.

In-Office Expectations

This is a primarily in-person role, with the expectation of being onsite during core business hours five days per week.

To support your commute, we offer transportation reimbursement. Our office is conveniently located near light rail and regional rail services, including International District/Chinatown Station and King Street Station.

Flexibility may be required to arrive early, stay late, or adjust hours to support events, catering deliveries, vendor coordination, and other onsite logistics.

Key Responsibilities

Client Surprise & Delight Experiences

• Design and execute personalized client appreciation initiatives (e.g., curated gifts, VIP experiences, milestone recognitions)
• Partner with account leaders to identify priority clients for targeted engagement campaigns
• Manage vendor sourcing, ordering, fulfillment, and budget tracking for client gifting initiatives
• Ensure experiences reflect Slalom's brand, values, and relationship strategy
• Track engagement impact and follow-up actions

Salesforce Campaign & Experience Management

• Own the setup, tracking, and reporting of client experience campaigns within Salesforce
• Maintain campaign member status accuracy and data integrity
• Partner with Sales and Marketing to manage invite lists, segmentation, and prioritization
• Support campaign workflows, including automated invites vs. personalized outreach strategies
• Monitor dashboards and provide reporting insights to leadership
• Ensure campaign processes align with broader Slalom client engagement standards

Small-Scale Client Event Logistics

• Coordinate logistics for small-scale client events (e.g., executive dinners, roundtables, VIP experiences, community events)
• Manage venue sourcing, contracting, and food & beverage coordination
• Support event registration tracking and guest confirmations
• Partner with leaders to finalize VIP and enhanced client experience elements
• Support day-of execution to ensure a seamless and high-touch experience

Experience Tracking & Performance Management

• Develop tracking mechanisms to measure client engagement effectiveness
• Maintain accurate Salesforce records to support reporting and follow-up
• Identify trends and recommend improvements to future campaigns
• Ensure client participation data, RSVP tracking, and campaign records are consistently maintained

What You'll Bring

• Bachelor's degree or equivalent experience
• 4+ years of experience in operations, client engagement, marketing operations, or event management
• Salesforce campaign management experience
• Experience supporting client-facing events or executive engagement initiatives
• Exceptional organization and attention to detail
• Ability to manage multiple campaigns and deadlines simultaneously
• Strong written and verbal communication skills
• Comfort working cross-functionally with sales, marketing, and leadership teams

Competencies

• Client-centric mindset with strong relationship awareness
• Operationally disciplined and data-oriented
• High ownership and accountability
• Strong project management capability
• Calm under pressure and adaptable
• Polished and professional in executive-facing environments

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.

What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That's why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges: The targeted base salary pay range is $32/hr-$38/hr In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: peopleone@slalom.com.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact accomodationrequest@slalom.com if you require accommodations during the interview process.

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