Service Manager
Westmor Industries

Company Description

One of the fastest growing private companies in America today, Westmor Industries, Inc. designs and manufactures bulk material processing and handling solutions for a global market. We are an energetic and entrepreneurial team passionate about stewardship, driven to innovate and embrace a culture of freedom that inspires care of customers and each other.

Job Description

A Service Manager is responsible for completing the following duties:

• Responsible for the day to day operation of the branch's Truck Services Department
• Sets, maintains, and communicates the daily and weekly schedule to the service techs and the sales and management teams.
• Plans, directs and controls the activities of the Truck Services Department to ensure the overall needs of our customers are met.
• Responsible for continuous improvement activities
• Within the Company's overall plans and policies, establishes short and long term operating objectives for the Truck Services Department
• Responsible for hiring, training and developing employees for both the new production and the service technicians.
• Promotes safe work habits and ensures that safety rules are followed
• Coordinates the processing of warranty claims with customer service and purchasing and administers warranty and policy adjustments in the most fair and honest manner for the customer
• Build key working relationships internally with engineering, operations and sales to ensure that excellent internal customer service skills are delivered
• Ensure there are robust processes and systems in place to deliver day to day management of team to ensure delivery of high performance of customer satisfaction
• Manage new production team, service repair team and daily operations to pre-established goals
• Other duties as assigned

• Weekly paycheck
• Boot reimbursements up to $125
• Medical insurance - Covers 75% of premiums
• Dental and vision insurance
• Company paid life insurance
• 401K retirement account with 5% company match
• On the spot bonuses up to $100

• Minimum of four years experience in heavy duty truck equipment or refined fuel truck equipment
• Must display excellent leadership and communication skills
• Previous supervisory experience preferred
• Highly motivated self-starter

• Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships
• Excellent organizational skills
• Effective project management skills
• Willingness to help out where needed