Sr IT Business Analyst
Sinch

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!

DESCRIPTION

As the Senior IT Business Analyst, you will be the strategic leader for Sinch's messaging pricing architecture, with a deep focus on creating system and process support to maximize its profitability. You will act as a trusted advisor, translating complex commercial strategies into robust and scalable pricing solutions. Your expertise will be instrumental in designing the next generation of our messaging pricing engine to support dynamic models, strategic product bundles, and flexible deal structures.

Key Responsibilities:

• Architect the Strategic Messaging Pricing Engine: Lead the solution design for our next-generation messaging pricing capabilities. Translate advanced business requirements from our commercial teams into technical specifications for a dynamic, data-driven pricing engine.

• Multi-Product & Bundle Architecture: Design architectural solutions that support cross-selling of messaging with other Sinch products. Ensure the pricing platform can effectively implement and manage complex commercial constructs, including product bundles and cross-portfolio discounts.

• Architecting for Commercial Strategy: Act as the subject matter expert on how the pricing architecture can support the business. Translate complex requirements from deal-making and commercial strategy into technical and architectural solutions, ensuring the platform design enables flexible price positioning and custom deal structures.

• Inform Design with Competitive Analysis: Build and maintain a strong point of view on competitor pricing and capabilities, ensuring this intelligence informs the design of our pricing systems.

• Pricing Model & Rate Card Design: Translate advanced business requirements into technical specifications, including models that incorporate multi-product bundles and discounts. Guide the development of client rate cards.

• System Integration & Impact Analysis: Define and document critical integration points and data flows between our pricing platforms, cost management systems, the mediation layer, and services influencing message routing.

• Drive Strategic Collaboration: Partner closely with Go-To-Market, Sales, Product, and Finance to build relationships and insights about each commercial environment, ensuring solutions meet strategic objectives.

REQUIREMENTS

• Extensive Experience: 8+ years in pricing architecture, solution design, or a senior business systems analysis role, preferably within a multi-product SaaS, CPaaS, or telecommunications company.

• Proven Track Record in System Design: A history of designing, implementing, or managing complex pricing or transaction engines, with direct experience enabling product bundles and cross-sell promotions.

• Deep Technical & Commercial Acumen: A strong understanding of messaging product economics, various messaging pricing models, and the critical influence of routing on profitability.

• Expertise in Translating Requirements: Demonstrated ability to translate complex business and commercial needs into robust technical and architectural requirements for engineering teams.

• Exceptional Stakeholder Management: Excellent communication skills with a proven ability to partner with and advise senior business and technical stakeholders.

• Transformation Leadership: Experience operating as a subject matter expert or lead business analyst on large-scale, cross-functional projects.

PREFERRED

• Familiarity with Sinch's existing product portfolio (e.g., Voice, Email, etc.) and pricing structures.
• Experience in integrating pricing tools with Go-To-Market systems (e.g., CRM, CPQ).
• Knowledge of cost modeling and data mediation within high-volume transaction environments.
• Direct experience with or a strong understanding of AI/ML applications for optimizing both pricing and routing decisions.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/ . No matter who you are, we hope you find an exciting path forward - hopefully with us!

BENEFITS

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The annual starting salary for this position ranges $123,000 - $154,000 per year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role is eligible for a short-term incentive (STI) bonus, subject to individual and/or company performance.. This role will be accepting applications until April 17th, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

This role is primarily remote, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO; Seattle, WA

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