Statewide Behavioral Health Crisis Services Program Manager
State of Maine

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Department of Health and Human Services (DHHS)

Social Services Program Manager

Opening Date: February 2, 2026

Closing Date: February 13, 2026

Job Class Code: 5094

Grade: 28 (Supervisory)

Salary: $64,334.40 - $91,332.80 per year*

*This is inclusive of a 1.00% recruitment and retention stipend

Position Number: 03030-4461

Location: This is a full-time position located in Augusta, Maine and allows for partial telework with management approval.

Core Responsibilities:

The position oversees Maine's State-contracted crisis services continuum including Mobile Crisis Response, Statewide Crisis Hotline, Crisis Receiving, and Crisis Residential. The position participates on the OBH Crisis Team working on service development, system reform, and model implementation aligned with SAMHSA's National Guidelines for Behavioral Health Crisis Care and the national standards for 988 Suicide & Crisis Lifeline. Management responsibilities include oversight of all programmatic activities for crisis services providers including developing and managing contracts, approving and tracking invoices, developing and participating in procurement of services, ensuring timeframes for contract deliverables and overseeing program performance of service providers on a statewide level. The position participates on the OBH Crisis Team working on development, reform and implementation of a system model aligned with SAMHSA's National Guidelines for Behavioral Health Crisis Care and the national standards for 988 Suicide & Crisis Lifeline. This position works closely with state and federal partners, developing, organizing and participating in all federally mandated webinars and conferences, and presenting program status reports and informational reports to Department leadership for decision making. This position serves as Department designee on all related efforts and workgroups; upholds the vision and mission of the Department through utilizing the Maine OBH beliefs and principles in daily practice; and works cross departmentally on efforts associated with this population or program area to ensure maximum quality of service, alignment of effort, efficiency and to decrease duplication.

Responsibilities include:

• Reviews, modifies and implements policy and procedures for the implementation and expansion of programing on a statewide level for the Mobile Crisis Response, Statewide Crisis Hotline, Crisis Receiving, and Crisis Residential services, assuring services align with Department priorities and legislative and legal mandates.

• Initiates, assembles and presents materials, including statistical and financial reports, to meet any reporting requirements and for use in the development of grant and program objectives in conjunction with government agencies and other multi-disciplinary teams.

• Acts as the liaison between the Community Programs, the Department, and other Departments in order to assure quality implementation and service delivery including quality assurance activities, certification processes adherence to rules, approvals for certain services and overall system cohesion.

• Prepares, reviews, and monitors program design, including policy and payment structures, including any contracts necessary for the delivery of required services, to assure quality, and monitor utilization and costs.

• Plans and monitors all program activities, clarifying information to ensure uniformity and adherence to the objectives, values and principles across the multidisciplinary teams and providers.

• Reviews and presents program status reports and other informational reports for use by leadership in decision-making.

Minimum Qualifications:

Four (4) years of progressively responsible experience in social service or mental health/developmental disabilities programs and a Bachelors Degree. At least three (3) years of the required experience must be in a supervisory and/or administrative capacity. Equivalent related work experience may be substituted for education on a year-for-year basis.

Preference will be extended to applicants with a Master's Degree in Mental Health, Social Services, or a related field and/or a Maine Clinical Social Worker License.

The background of well-qualified candidates will demonstrate expertise in the following areas:

1. Knowledge of the Adult and Children's behavioral health crisis services and system of care, including applicable rules, laws/statutes, regulations, policies, and procedures governing services

2. Ability to use data to drive decision-making and implement decisions resulting in changes to process

3. Ability to direct and oversee the work of others as well as supervise subordinate personnel

Please submit a cover letter addressing your skills and/or prior experience in each of the areas above.

Thinking about applying?

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Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office of Behavioral Health (OBH) within DHHS is responsible for providing leadership and active partnership in Maine's comprehensive system of support to communities and individuals with substance use and mental health conditions through a network of community providers.

The OBH takes responsibility for a behavioral health continuum of care that serves the whole person, the whole community. We promote a population health approach that includes a full spectrum of services from prevention, to early intervention, treatment, crisis care, and recovery. Our role is to ensure Mainers with mental health, substance use, and co-occurring disorders are not just symptom free but living a life of dignity, hope, and meaning. We partner with providers, communities, and citizens to offer support, resources, education, training, technical assistance, and services.

Application Information:

For additional information about this position please contact Brianne Masselli, Mental Health Division Manager, at Brianne.Masselli@Maine.gov

To apply, please upload your resume and cover letter addressing each of the three preferred skills/experience areas above.

Please submit all documents or files in PDF or Word format.

To request a paper application, please contact Mandy.Hernandez@Maine.gov

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costsfor you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
• Retirement Plan - The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including non-birthing and adoptive parents-receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.

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