Supervisor, Operations Support
American Water

Job Description Header:
Requisition ID: 109834

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water's approximately 7,000 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

For more information, visit and join American Water on , , and .

Job Description

Job Title: Supervisor, Operations Support

Posting Start Date: 6/22/26

Job Description:

Primary Role

Responsible for supervising a department responsible for providing analytic, financial and process support to Operations on critical business needs. Develops, modifies and implements effective and efficient processes, programs and controls, championing innovation and
best practices. Complies and analyzes key performance indicators, makes recommendations for process improvements, and acts as liaison between financial and operating management on budgeting and financial reporting matters.

Key Accountabilities

• Partners with business leaders to develop and direct cost effective solutions that meet customers' expectations and technical requirements.
  
• Encourages best practices and innovation throughout operational areas, and works collaboratively to mitigate business risks.
  
• Defines and documents processes and manages execution to ensure compliance.
  
• Provides training to Operations staff on business processes and systems.
  
• Leads, directs and motivates staff, fosters the coaching and development of employees, and encourages knowledge sharing and open communicationamong employees and internal customers.
  
• Develops and analyzes performance management information for Operationsand Finance, including customer service, financial performance,regulatory compliance and other Operations' key performance indicators.
  
• Makes recommendations to improve performance in these areas.
  
• Coordinates and prepares data required for monthly, quarterly and annualclosings.
  
• Manages the preparation and distribution of standard field operationscontracts.
  
• Prepares RFPs, tabulates bids, sends award notices, andobtains insurance certificates.
  
• Supports Business Development byanalyzing new account transfer requirements.
  
• Ensures new accounts areavailable on system at the time of acquisition integration so thatanticipated revenue streams materialize.
  
• Provides analytical, process and administrative support for Operations'regulatory compliance programs.
  
• Generate data to initiate annual meter change program, contact customersvia letter and phone as needed, ensures records are accuratelymaintained, and develops documentation of compliance based on bestdemonstrated practice process.
  
• Coordinates cross connection and non revenue water related programs withOperations' staff, and exercises discretion in determining appropriateaction including disconnection of water service.
  
• Owns and manages various internal and SOX key controls for Operation.
  
• Collaborate with state operations leads, CSC billing and collections toreduce A/R and customer call volume.
  
• Manages entry and/or submission of purchase orders, work orders, miscellaneous invoices, disbursements and contractor billings as needed.
• Ensures data is entered acxcurately, and manages collection of past due invoices.
• Serve on special project teams for various initiatives, business development and continuous improvement efforts.

Knowledge/Skills

• Extensive knowledge of asset database (PowerPoint), JD Edwards, ORCOM,Movaris and Microsoft Office applications (Excel, Word, Access).
  
• Understanding of financial reporting requirements, methods of process development and analysis, and use of analytical tools.
  
• Understanding of Sarbanes-Oxley principles and requirements.
  
• Expert knowledge of internal company processes relevant to this position.
  
• Excellent analytical, quantitative, problem solving and decision making skills.
  
• Strong planning, organizational and project management skills.
  
• Ability to utilize multiple methods of analysis.
  
• Strong leadership skills and the ability to build productive working relationships with other functions, lead cross-functional teams, and motivate and develop staff.
  
• Ability to communicate effectively at all levels of the organization and with external stakeholders.
  
• Strong focus on quality and customer service.
  
• Ability to effectively train others in systems and processes.
  
• Ability to lead change and learn new systems (SAP).
  

Experience/Education

• Bachelor's Degree in business, management or related field required.
• Equivalent experience may be substituted for education.
• Minimum of five (5) years experience managing or supervising a function and its staff.
• Experience using analytical tools and defining and documenting processes.
• Experience communicating directly with external customers.
• Experience in training others in systems and processes.

Travel Requirements

• Occasional day or overnight travel required.

Work Environment

• Office environment, with some time spent in field office locations.

Key Interfaces/Relationships

• Operational, Finance, and Shared Services personnel.
• External stakeholders including customers, government officials and regulators.
• Senior management.
• #LI-ES1 #LI-Onsite

Competencies

Develops Talent

Plans, Aligns, & Directs

Drives Engagement

Decision Quality

Self-Awareness

Prioritizes & Role Models Safety

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Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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