Technical Specialist - ADP Workforce Now
Baker Tilly Advisory Group, LP

Overview

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.

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Job Description:


Job Summary

The Technical Specialist - ADP Workforce Now (WFN) serves as the primary escalation point for complex WFN technical issues across consulting projects and ongoing outsourced payroll clients. This role provides advanced system configuration expertise, partners closely with ADP, and supports internal teams and clients in resolving payroll and system-related challenges.

Key Responsibilities

• Serve as the technical subject matter expert (SME) for ADP Workforce Now across consulting projects and recurring outsourced payroll clients.
• Act as the primary escalation point for complex WFN technical and payroll issues.
• Troubleshoot and resolve advanced system configuration and payroll challenges, coordinating with ADP as needed.
• Advise internal teams and clients on system capabilities, configurations, and module interdependencies.
• Support payroll-related projects and contribute to documentation, best practices, and continuous process improvements.

• Bachelor's degree in business, finance, accounting, statistics, or a related field, or equivalent relevant experience.
• 5-7 years of payroll and technical experience with ADP Workforce Now.
• Advanced expertise with the WFN Payroll module, including ADP AutoPay/CCI and complex payroll configurations (e.g., special calculations, special compensation, cafeteria plans, FLSA overtime).
• Strong understanding of WFN module interdependencies, including Onboarding, Recruiting, Benefits, Compensation, Performance, and Reporting.
• Experience supporting vendor integrations, including insurance and retirement carriers, and API connections.
• Proven ability to troubleshoot and resolve complex payroll and system configuration issues.

• ADP Workforce Now certification.
• Payroll certification (CPP or FPC).
• Prior consulting experience.

• Demonstrates high initiative and is self-governing, with the ability to prioritize and organize work based on urgency and importance.
• Exhibits high attention to detail and a strong inclination toward accuracy; proactively identifies errors, corrects them independently, and implements solutions to prevent recurrence.
• Demonstrates exceptional verbal and written communication skills and communicates regularly with clients and internal stakeholders.
• Operates as a team player with strong collaboration skills and builds effective working relationships with clients, vendors, and internal staff.