Technical Training & Development Specialist
Henny Penny

Do you want to work for a global company that creates remarkable experiences through people, products, and food? If you want to be part of a rewarding People First culture that values relationships, trust, and taking the long view, then this is the place for you. Henny Penny was named the 2021 Dayton Business of the Year for many good reasons. Read on to learn more!

The Technical Training and Documentation Specialist is responsible for designing, delivering, and evaluating training programs for Henny Penny's service network, customers, and internal technical teams. This role ensures service technicians can effectively troubleshoot and repair Henny Penny equipment, customers can safely operate and maintain products, and start-up trainers are equipped to perform successful equipment start-ups. The Technical Trainer exercises independent judgment on significant training decisions and contributes meaningfully to the operational success of the business.

Why You'll Love Working Here

• Employee Ownership: We are 100% employee-owned. After one year, you'll be eligible for our Employee Stock Ownership Plan (ESOP)-a retirement benefit funded entirely by Henny Penny.
  
• Annual Performance Bonus: Earn additional compensation beyond your base salary.
  
• Hybrid Work Flexibility: Work from home two days per week.
  
• Career Growth: Clearly defined pathways for advancement.
  
• Professional Development: Tuition reimbursement and unlimited access to LinkedIn Learning.
  
• Comprehensive Benefits: Medical, dental, vision, 401(k) with company match, PTO, and paid holidays.
  
• Onsite Wellness Clinic: Preventive care available at no cost to employee-owners.
  
• Wellspring & Owners Hall: 24/7 onsite fitness center supporting whole-person well-being.
  
• Inclusive Company Culture: Enjoy department events, holiday celebrations, and our annual company-wide Thanksgiving Dinner.
  

What You'll Be Doing

• Deliver in-person, virtual live-stream, and on-demand training to service technicians, installation technicians, start-up trainers, end users, maintenance personnel, and internal technical teams.
  
• Collaborate with engineering, technical writing, product development, and other cross-functional partners to gain the product knowledge necessary to develop accurate and effective training content.
  
• Create and maintain training materials, including handouts, hands-on modules, video content, and online courses.
  
• Lead training sessions covering product operation, sequence of operation, troubleshooting, maintenance, and part replacement procedures.
  
• Manage and update the Learning Management System (LMS), including training content and attendee records.
  
• Maintain training facilities, tools, and equipment in proper working order.
  
• Assess trainee progress and evaluate training effectiveness through testing and performance observations.
  
• Continuously assess and enhance training modules, workshops, and materials; recommend and implement improvements to policies and procedures.
  
• Stay current on new product releases, updates, and modern training techniques.
  
• Consistently demonstrate Company Values and Expected Behaviors.
  
• Travel up to 25% of the time as needed.
  
• Perform other duties as assigned
  

What We're Looking For

• Associate degree in communications, business administration, or related field; or equivalent experience.
  
• 2-5 years of experience in a training-related role.
  
• Experience in foodservice equipment or the foodservice industry is a plus.
  
• Demonstrated success in developing and delivering training programs.
  
• Understanding of mechanical, electrical, and gas systems.
  
• Knowledge of adult learning theory and technical training best practices.
  
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
  
• Strong written and verbal communication skills.
  
• Experience creating and maintaining documentation such as user manuals or reference guides.
  
• Video production experience preferred.
  
• Self-starter with excellent time management and attention to detail.
  
• Ability to adapt in real time and adjust training delivery on the spot.
  
• Comfortable delivering training both in-person and virtually.
  
• Intermediate proficiency in Microsoft Office.
  

About Us

We're known in our industry for making the best commercial food equipment in the world. Every day, millions of people eat in restaurants operating Henny Penny equipment. We're a behind-the-scenes engine in the world's most demanding kitchens, including long-term partners like McDonald's, Chick-fil-A, KFC, and Wendy's. We're 1,000+ employee-owners who thrive by living a People First mission: to support employees in becoming the best version of themselves both personally and professionally.

We recently completed the largest expansion in our history with the addition of 150,000 square feet on our Eaton campus. This expansion drives development of the world's most reliable, easy-to-use equipment with an innovative new space for global research and development. We have several collaborative spaces for our project teams, a dedicated electrical engineering lab for our hardware and software engineers, a full model shop for rapid prototyping, and a brand-new test lab that has 300 feet of hood space to test new equipment on our product roadmap. On top of that, we have a new state-of-the-art kitchen for our food science group to meet with our customers, understand what they need, and then dial in our equipment to help them make legendary menu items.

Henny Penny is an Equal Opportunity Employer. Qualified applicants are considered without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), marital status, veteran or military status, sexual orientation, genetic information, gender identity or expression (including transgender status), or any other characteristic protected by applicable federal, state or local laws.

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